Operations Manager

Primary Purpose of Role

The Operations Manager is responsible for:

• Overseeing the day-to-day operations of the office, ensuring a professional, engaging, and productive work environment.
• Providing leadership, operational coordination, and people support to ensure the smooth running of the office and an exceptional employee experience.
• Championing and embedding company culture, values, and communication within the team.
• Acting as the key liaison between the office and Melbourne Support Office leadership teams.

Key Result Areas and Responsibilities

A. Leadership, Communication & Collaboration 

• Lead, motivate, and support team members to foster a high-performance, collaborative culture.
• Act as the local point of contact for leadership, representing company values and fostering open communication across teams.
• Support collaboration between the Operations and Melbourne Support Office departments.
• Provide regular feedback to functional Line Managers on observed performance, behaviour and engagement.
• Identify and escalate risks or emerging issues to the leadership team.
• Act as the primary point of contact for all general staff queries.
• Communicate and help implement company-wide policies, announcements, and initiatives at the local level.

B. People & Culture

• Identify top talent within the team and partner with the BPO and functional line manager to develop individual growth and development plans.
• Coordinate engagement and wellbeing initiatives in partnership with the People & Culture team.
• Oversee onboarding of team members, including coordination and facilitation of welcome packs, photos, induction sessions, and cultural integration.
• Partner with Melbourne Support Office HR and Talent Acquisition teams to support with local hiring, onboarding, training, and retention initiatives.
• Escalate and document attendance matters appropriately.

C. Office Operations

• Oversee the smooth running of day-to-day operations, including facilities, supplies, and vendor relationships.
• Manage budgets and general office management.
• Proactively monitor office maintenance needs and coordinate all repairs and improvements in a timely manner.
• Source and maintain vendor partnerships with a focus on value and cost efficiency.
• Provide logistical and administrative support to local leaders and visiting executives from the Melbourne Support Office.
• Support team processes such as compliance tracking, timesheets, and basic documentation as needed.

D. Continuous Improvement

• Identify and implement process, efficiency, and culture improvements within the team.
• Identify opportunities to support Melbourne Support Office with broader operational tasks.

Key Skills, Qualifications & Experience

Prerequisite Skills:

• Strong interpersonal skills with the ability to build relationships at all levels.
• Excellent written and verbal communication skills in English.
• Proven organisational skills and attention to detail.
• Leadership capability and the ability to foster a positive, high-performing team culture.
• Proactive problem-solving and decision-making abilities.
• Comfortable working independently in a fast-paced, dynamic environment.
• High level of discretion, professionalism, and cultural awareness

Education/Qualifications/Memberships:

• Bachelor's degree in Business Administration, Human Resources, Management, or related field (preferred).
• Formal training or certification in office administration or HR (advantageous).

Preferred Experience:

• Minimum 3–5 years' experience in office management, or operations management.
• Experience working in an international or shared service environment, desirable.
• Prior experience managing office setup, procurement, and vendor relationships.
• Exposure to HR partnering and processes, desirable.