Call Center Agent

2 days ago

Mabalacat, Central Luzon, Philippines 3 PLEX INTERNATIONAL INC Full time ₱15,000 - ₱30,000 per year

About the role

We are seeking an enthusiastic and customer-oriented Call Center Agent to join our dynamic team at 3 PLEX INTERNATIONAL INC' in Mabalacat City, Pampanga. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.

What you'll be doing

  • Answering incoming customer calls and addressing their queries, concerns, and issues in a professional and timely manner
  • Providing accurate and relevant information to customers, resolving problems, and offering solutions
  • Maintaining a positive and friendly attitude to create a pleasant customer experience
  • Documenting call details and customer information accurately in our customer relationship management (CRM) system
  • Identifying opportunities to upsell or cross-sell additional products or services to customers
  • Adhering to company policies, procedures, and quality standards
  • Participating in ongoing training and development to enhance your skills and knowledge

What we're looking for

  • At least 1 year of experience in a customer service or call center role, preferably in the Call Centre & Customer Service industry
  • Excellent communication skills, both verbal and written, with the ability to speak and write proficiently in English
  • Strong problem-solving and conflict resolution skills to handle customer inquiries effectively
  • Ability to work in a fast-paced, high-volume environment and multitask effectively
  • Proficient in using computer applications and software, including customer relationship management (CRM) systems
  • A positive, customer-centric attitude and a genuine desire to provide exceptional service

What we offer

At 3 PLEX INTERNATIONAL INC', we are committed to fostering a supportive and inclusive work environment that empowers our employees to thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Our focus on work-life balance ensures that you can maintain a healthy and fulfilling lifestyle while delivering excellent service to our customers.

About us

3 PLEX INTERNATIONAL INC' is a leading provider of innovative call center solutions. With a strong presence in Mabalacat City, Pampanga, we have a reputation for delivering exceptional customer service and driving business success for our clients. Our dynamic and collaborative culture empowers our team to continuously improve and exceed customer expectations.

If you're ready to embark on an exciting and rewarding career in the call center industry, we encourage you to apply now.

  • SPL Call Center Representative

    1 week ago

    Mabalacat, Central Luzon, Philippines UPS Full time ₱150,000 - ₱250,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Customer Service Representative

    1 week ago

    Mabalacat, Central Luzon, Philippines Owens Career Center Full time ₱40,000 - ₱120,000 per year

    LOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB DESCRIPTION:Join Owens as a Customer Service Representative and use your communication skills in a professional, business-to-business environment. Our team resolves issues through email, chat, and a low volume of incoming and outgoing calls. This is your...

  • Verification Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines Owens Career Center Full time ₱150,000 - ₱250,000 per year

    LOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB DESCRIPTION:Confirms information supplied on various types of applications.JOB RESPONSIBILITIES:Contacts business or service establishments to obtain information about an individual or a group's standing.Identifies information by categorizing, recognizing...

  • Logistics Agent

    4 days ago

    Mabalacat, Central Luzon, Philippines Expeditors International Full time ₱40,000 - ₱80,000 per year

    Company DescriptionWe take care of our employees, and they take care of our customersBecome a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and...

  • Coaching Consultant

    2 weeks ago

    Mabalacat, Central Luzon, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    Coaching Consultants are trusted subject matter experts that act as an advisor to call center Site Directors. They are responsible for implementing training, upholding coaching standards, and driving performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on...

  • Coaching Consultant

    2 weeks ago

    Mabalacat, Central Luzon, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    Coaching Consultants are trusted subject matter experts that act as an advisor to call center Site Directors. They are responsible for implementing training, upholding coaching standards, and driving performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on...

  • Customer Service Representative

    1 week ago

    Mabalacat, Central Luzon, Philippines Owens Asia, Inc.. Full time ₱150,000 - ₱250,000 per year

    Mabalacat, PampangaWork Type: Full TimeLOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB DESCRIPTION:Join Owens as a Customer Service Representative and use your communication skills in a professional, business-to-business environment. Our team resolves issues through email, chat, and a low volume of...

  • Customer Service Representative

    2 weeks ago

    Mabalacat, Central Luzon, Philippines Owens OnLine LLC Full time ₱250,000 - ₱450,000 per year

    LOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, Philippines JOB DESCRIPTION:Join Owens as a Customer Service Representative and use your communication skills in a professional, business-to-business environment. Our team resolves issues through email, chat, and a low volume of incoming and outgoing calls. This is...

  • Court/Legal Researcher

    2 days ago

    Mabalacat, Central Luzon, Philippines Owens Career Center Full time ₱250,000 - ₱500,000 per year

    LOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB DESCRIPTION:Court Researchers are responsible for searching online court record systems and preparing reports to assist organizations in their employment screening process.JOB RESPONSIBILITIES:Searches databases for court records, property information or...

  • Sr Assoc-Real Time Analyst

    1 week ago

    Mabalacat, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers -- a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible --...