E-Commerce & Customer Support Assistant

Status: Part time / 25 Hours / week

Work Schedule: 9:00 AM to 1:00 PM AEDT / 6:00 AM to 10:00 AM PHT (Monday to Saturday)

About the Company:

Our client is a sustainable goods and rubbish removal service provider based in Sydney, Australia. Operating for over five years, they are on a mission to give a second life to reusable items by removing unwanted goods, refurbishing or donating them, and responsibly disposing of non-reusable items. Their operations are centered in New South Wales, with a warehouse located in Alexandria, near Sydney CBD. A small but growing team, our client is scaling its operations and optimizing internal processes by hiring its first remote E-Commerce & Customer Support Assistant.

Key ResponsibilitiesE-Commerce Operations and Listings

• Receive and organize images and item details from warehouse or operations teams.
• ​​​​​​​Create, update, and maintain listings on various e-commerce platforms such as WooCommerce, Facebook Marketplace, and other online sales channels.
• Ensure all listings are accurate, visually appealing, and optimized for search visibility and customer engagement.
• Monitor and adjust inventory across platforms to reflect current stock levels and sold items.

Customer Service and Sales Support

• Respond promptly and professionally to customer inquiries received through Facebook Messenger and other online communication channels.
• Provide detailed product information, assist with delivery or pricing queries, and guide customers through purchase processes.
• Support lead conversion by providing links to relevant product listings and encouraging checkout completion.
• Maintain a customer-centric approach to build relationships and enhance satisfaction.

Inventory and Reporting

• Track incoming and outgoing items and update digital inventory records accordingly.
• Generate periodic inventory and sales reports to assist in forecasting and operational planning.
• Collaborate with the operations team to reconcile physical stock with online listings.

Partnerships and Business Development Support

• Assist in identifying and engaging potential community and commercial partners for rehoming and recycling collaborations.
• Conduct outbound communications (as needed) to foster new partnerships and maintain existing relationships.
• Support promotional initiatives that align with sustainability and circular economy objectives.

Administrative and Coordination Duties

• Maintain organized records of listings, inquiries, and sales transactions.
• Coordinate with team members to ensure efficient communication and task execution.
• Contribute to continuous process improvement and system optimization as the company grows.

Qualifications and Skills

• At least 1-2 years proven experience in e-commerce management (WooCommerce, Shopify, or similar platforms).
• Strong familiarity with Facebook Marketplace and online customer interactions.
• Competency in managing inventory systems and performing basic data entry and reporting.
• Excellent written and verbal English communication skills.
• Tech-savvy with proficiency in using tools like Zoho CRM/Zoho Inventory and other cloud-based platforms.
• Strong attention to detail, organisation, and ability to manage multiple tasks efficiently.

Job Type: Part-time

Pay: Php12, Php15,000.00 per month

Expected hours: 25 per week

Benefits:

• Work from home

Application Question(s):

• How many years of experience do you have in E-commerce Management?
• How many years of experience do you have in Customer Service?
• Do you have experience in using Zoho?
• How many years of experience do you have in Data Entry?
• How much is your expected salary?
• How soon can you start?

Work Location: Remote