E-commerce Specialist

3 weeks ago

Philippines MicroSourcing Full time

Join to apply for the E-commerce Specialist role at MicroSourcing . Position: E-commerce Specialist Location: IT Tower 2, Cebu City Work setup & shift: Onsite | Day shift (AEST) Why join MicroSourcing? Competitive Rewards: Above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Flexible work arrangements. Career Growth: Opportunities for continuous learning and advancement. Inclusive Teamwork: Diverse, inclusive culture. Your Role As an E-commerce Specialist , you will: Respond to customer queries via live chat, email, and phone with professionalism and accuracy. Assist clients in placing and tracking custom apparel orders, including embroidery and personalization requests. Guide customers through artwork proofing, logo placement, and swatch approval to ensure production accuracy. Coordinate closely with the production team to manage embroidery schedules, special requests, and design adjustments. Troubleshoot order and product-related concerns, ensuring timely resolution and clear communication throughout the process. Maintain accurate order and customer information using HubSpot (CRM) and NetSuite (OMS). Collaborate with onshore and design teams using Slack, Commerce Tools, and other internal systems to ensure smooth handovers. Create and review simple digital mock‑ups using Adobe Photoshop or similar design tools for client approval. Identify and raise recurring customization or production issues to improve workflow efficiency and client satisfaction. What You Need Non-negotiables 1–2+ years of experience in customer service, web support, or e‑commerce. Experience handling custom or personalized product orders, ideally in apparel, uniforms, or embroidery production. Familiarity with CRM and OMS tools such as HubSpot and NetSuite. Working knowledge of the embroidery or customization process (thread colors, stitch types, placement, and proofing). Basic design proficiency using Adobe Photoshop or Canva for logo placement and mock‑up creation. Preferred skills/expertise Strong understanding of apparel production workflows and quality assurance processes. Proficiency with Microsoft Office or Google Workspace for reporting and tracking. Experience supporting customers on major e‑commerce platforms (Shopify, Magento, Amazon). Excellent communication and documentation skills with high attention to detail. Ability to multitask in a fast‑paced environment and manage multiple orders simultaneously. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing believes that our strength lies in people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive. For more information, visit Terms & conditions apply. #J-18808-Ljbffr

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