Senior Change Manager

The ACM Change Manager will lead change management activities to ensure successful adoption, engagement, and sustainability of new digital tools, processes, and governance models in alignment with the client's project initiative.

Scope of Work/Responsibilities

Change Management Strategy

• Develop and implement a comprehensive change management plan, aligned with organizational goals and project timelines.
• Conduct change risk and impact analyses and assess change readiness
• Define key change management milestones, deliverables, and success metrics.

Stakeholder Engagement

• Identify and map key stakeholders across departments and user groups.
• Facilitate regular communication, feedback sessions, and engagement activities to ensure buy-in and address concerns.
• Cultivate a community of practice for citizen developers and digital champions and ensure active engagement within the community

Communication Planning

• Design and execute targeted communication campaigns to raise awareness of the objectives, benefits, and progress.
• Prepare and disseminate change-related materials (e.g., newsletters, FAQs, success stories).

Training and Capability Building

• Oversee the rollout of structured learning programs, workshops, and peer-led support (e.g., Digital Champions network).
• Coordinate with ITD and platform experts to ensure training materials are relevant and accessible.

Adoption Monitoring and Support

• Track adoption metrics, usage dashboards, and benefits realization indicators.
• Identify areas of low engagement and implement targeted interventions to drive participation.

Resistance Management

• Anticipate and address resistance to change by providing clear rationale, success stories, and incentives.
• Deliver hands-on support and recognition programs to encourage positive behavioral shifts.

Sustainability and Continuous Improvement

• Establish mechanisms for ongoing support, knowledge sharing, and continuous improvement (e.g., Citizen Dev Hub, office hours, community forums).
• Collect feedback and lessons learned to refine change management approaches.

Alignment with Organizational Initiatives

• Coordinate with other change management and transformation initiatives within the client to ensure consistency and synergy.

Requirement and Qualification

Education and Work Experience

• Bachelor's degree in Organizational Development, Human Resources, Business Administration, Information Technology, or related field.
• Minimum 5 years of professional experience in change management, organizational transformation, or digital adoption projects.
• Experience leading change initiatives in large organizations

Technical Knowledge

• Strong understanding of change management methodologies (e.g., Prosci ADKAR, Kotter, Lewin).
• Familiarity with digital transformation, automation, and low-code/no-code platforms (e.g., Microsoft Power Platform).
• Knowledge of stakeholder analysis, communication planning, training design, and benefits realization.
• Understanding of organizational culture, resistance management, and employee engagement strategies.

Soft Skills

• Excellent communication, facilitation, and interpersonal skills.
• Strong leadership and influence abilities.
• Empathy, active listening, and conflict resolution skills.
• Ability to manage multiple priorities and adapt to changing environments.
• Analytical thinking and problem-solving skills.

Tools / Software

• Change management and project management tools (e.g., Prosci Change Management Suite, MS Project, Planner, and similar
• Collaboration platforms (e.g., Microsoft Teams, SharePoint).
• Survey and feedback tools (e.g., Microsoft Forms, SurveyMonkey).
• Documentation and reporting tools (e.g., Word, Excel, PowerPoint).

Certification (if applicable)

• Prosci Certified Change Practitioner or equivalent – required.
• Project Management Professional (PMP), Agile/Scrum, or similar – preferred.
• Certifications in digital transformation, organizational development, or related fields are an advantage.

Job Type: Fixed term

Contract length: 12 months

Pay: Php110, Php165,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person