Home-Based Technical Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1
 

Are you a detail-oriented support professional who thrives in fast-paced, tech-driven environments? We're looking for a Home-Based Technical Support Specialist to support our U.S.-based client in the promotional products industry. In this role, you'll provide customer service and technical support for an ERP system, helping users resolve challenges and optimize their experience. If you have excellent communication skills, a solid grasp of accounting processes, and a passion for problem-solving, we'd love to hear from you.

REQUIRED CORE COMPETENCIES 

• Exceptional Communicator: Strong verbal and written English communication skills, with the ability to explain technical and accounting concepts clearly.

• Customer-Centric: Dedicated to providing outstanding customer service and building trust with end users.

• Problem-Solver: Skilled at troubleshooting ERP-related issues and documenting effective solutions.

• Growth-Minded: Adaptable, eager to learn, and proactive in identifying improvements to systems and workflows.

• Service-Oriented: Committed to meeting service level agreements (SLAs) and ensuring timely, efficient resolutions.

WHAT YOU WILL DO 

• Provide timely and professional technical support via phone and email

• Troubleshoot and resolve user issues related to ERP functionality, configuration, and workflows

• Document support cases and solutions clearly and accurately

• Escalate complex issues to higher-level technical teams when necessary

• Guide clients in best practices for ERP usage, leveraging knowledge of accounting principles

• Collaborate with internal teams to identify recurring issues and recommend improvements

• Build sustainable relationships and trust with customers through open, interactive communication

• Maintain accurate records of customer interactions, transactions, comments, and complaints

• Ensure communication procedures, guidelines, and policies are followed

• Perform ad hoc tasks aligned with the above responsibilities

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, Business Administration, Accounting, or a related field preferred.

• Experience: 1–2 years of direct experience in Promotional Products, Customer Service, or Technical Support. Experience in ERP or accounting support is an advantage.

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

  • Experience supporting ERP systems such as NetSuite, Sage, QuickBooks Enterprise, or similar would be ideal.

  • Solid understanding of accounting concepts and processes (AP, AR, reconciliations, journal entries, bookkeeping, month/year-end).

WHAT WE OFFER

• Salary Range: PHP 40,000 – 43,000

• Industry: Promotional

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us