URGENT CSR VOICE

2 days ago

Las Piñas, National Capital Region, Philippines ARAM ENTERPRISES INC Full time ₱200,000 - ₱250,000 per year

About the role

ARAM ENTERPRISES INC' is seeking passionate Customer Service Representatives (CSRs) to join our team in Las Pinas City, Metro Manila. As a CSR, you will be responsible for providing exceptional customer service through both voice and non-voice channels. This is a full-time position, offering a competitive salary and benefits package.

What you'll be doing

  • Answering inbound customer calls and responding to email/chat inquiries in a professional and courteous manner
  • Resolving customer issues and concerns in a timely and effective manner
  • Documenting customer interactions and maintaining accurate records
  • Collaborating with cross-functional teams to ensure seamless customer service
  • Identifying opportunities for process improvements and contributing to the development of customer service initiatives

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to listen actively and empathise with customers
  • Strong problem-solving and critical-thinking abilities to handle complex customer inquiries
  • Proficiency in English, both written and verbal
  • Experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  • Familiarity with customer relationship management (CRM) systems and other relevant software
  • Ability to work in a fast-paced environment and adapt to changing priorities

What we offer

At ARAM ENTERPRISES INC', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health insurance coverage

- Opportunities for career advancement and professional development

- Flexible work arrangements to support work-life balance

- Discounts on company products and services

- Company-sponsored social and team-building activities

About us

ARAM ENTERPRISES INC' is a leading provider of customer service solutions, serving clients across various industries. Our commitment to excellence and innovation has earned us a reputation as a trusted partner for businesses seeking to enhance their customer experience. Join our team and be a part of our continued success

Apply now for this exciting opportunity to become a CSR at ARAM ENTERPRISES INC'.

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