Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines Inside Out Full time ₱15,000 - ₱30,000 per year

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Job ID : VR750

JOB DESCRIPTION:

We are a virtual assistant company based in the United States. We are looking for a virtual assistant that can effectively handle inbound calls to answer inquiries and book appointments.

You will be receiving phone calls from prospective customers for home services businesses such as cleaning companies, electricians, plumbers, landscapers, etc.

You must be able to represent the client as if you are working in the client's office and are a part of their company. You will answer the phone pleasantly and with a smile and recite our client's standard greeting. We will train you how to answer customers' questions and how to book appointments on our client's CRM/scheduling platforms.

While speaking with the customer you will take detailed call summary notes , which includes the customer's contact information, reason for inquiry and any other relevant information. This information will be recorded while speaking with the customer.

After the phone call ends, you will send your call summary notes to our client. You must have great attention to detail and make sure there are no typos or missing information.

QUALIFICATIONS

  • Technology Requirements:
  • Internet speed of at least 40mbps with low latency
  • Computer - at least 6 core 12 threads, 8gb RAM
  • Backup power source

Working Qualifications:

The ideal candidate has BPO experience, is able to multitask in managing answering calls, taking detailed call summary notes and sending follow up text messages or emails to our client.

You must be confident to communicate directly with our clients if necessary to confirm their directions and to receive their feedback and make adjustments to your work.

Ideally you have experience working from home but it is not necessary. We are willing to train the right candidate who is motivated, hard working and eager to add value within our company.

WORKING HOURS AND COMPENSATION

Working hours: 5 days per week, 9 hours per day, 1 hour for lunch and two,15-minute breaks. Time Zone: Pacific Standard Time (Los Angeles).

Work Schedule & Shift Assignment

Our business operates 7 days a week, and we offer multiple shift schedules to meet client demands. Available shifts include (all time in PST):

  • 5:00 AM – 2:00 PM
  • 7:00 AM – 4:00 PM
  • 8:00 AM – 5:00 PM
  • 11:00 AM – 8:00 PM

Rest Day/Days Off:

  • Vary depending on client need
  • Common rest days include: Mon–Sun, Tue–Wed, Thu–Fri
  • Sat–Sun off is a possibility depending on the schedule required by the client

Important:

We onboard new team members proactively to ensure readiness for fluctuating client needs. As such, final shift assignments are determined after the 2-week training period, based on actual call volume and coverage requirements. While we do our best to consider preferences, flexibility is essential.

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