Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines 360training Full time ₱250,000 - ₱500,000 per year

We are seeking a dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, they will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Their primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.
 
Responsibilities
 
  • Receive, initiate, document, and handle product/service-related transactions over the phone with customers
  • Review and master product/service-related systems and materials per customers
  • Respond to client concerns and queries with courtesy, professionalism, and a customer-centric approach
  • Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
  • Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
  • Handle customer inquiries and resolve complaints in a timely and efficient manner
  • Collaborate with team members to improve overall customer service experience
  • Stay updated on product knowledge and industry trends to provide accurate information to customers
  • Follow company policies and procedures to ensure compliance with quality standards
 
Qualifications
 
  • 6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not required
  • College-level education preferred, but not required
  • Proficient in Microsoft Office (Excel, Word, and PowerPoint)
  • Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities
  • Ability to handle a high volume of customer interactions while maintaining a positive attitude
  • Empathy and ability to handle customer concerns and complaints with patience and professionalism
  • Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
  • Comfortable working in a fast-paced, innovative, and constantly changing environment
  • Ability to work well independently and in a team environment
  • Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required
  • Applicants must be willing to work in Bonifacio Global City, Taguig City

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