Assistant Store Supervisor

6 days ago

Calamba, Calabarzon, Philippines Havaianas Full time

Job description:

The Assistant/Store Supervisor is responsible for selling floor leadership with the overall goal of customer satisfaction. He/She is accountable for sales performance, focusing on growth and profitability, merchandising standards, store operations and development of assigned store personnel in compliance with company policies and regulations.

  • Team Leadership
  • Customer Service
  • Inventory Management
  • Visual Merchandising
  • Loss Prevention
  • Financial Management

Operational Effectiveness

  • Executes and comply with all company policies and procedures
  • Communicates with Supervisor for all store related concerns
  • Monitors stores' controllable expenses and makes recommendations when necessary
  • Logs disbursement of petty cash and reminds immediate superior of replenishment
  • Monitors proper use of issued office and store supplies
  • Ensures store has adequate stocks of required store and office supplies
  • Coordinates with Area Manager in developing and implementing strategies to achieve sales target
  • Coordinates with Mall Managers and Leasing Managers for all store related concerns
  • Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.
  • Cascades all product information to ensure product awareness
  • Transmits all circulars from the mall to Area Manager
  • Ensures that "urgent documents" like statements of accounts are properly labeled URGENT and transmitted immediately.
  • Lead by example. Strict compliance to company policies and procedures.
  • Plans for upcoming mall events to maximize activity
  • Accomplishes Store Checklist daily to ensure smooth store operation

People Management

  • Provides leadership for all store personnel assigned
  • Ensures fair discipline for substandard performance
  • Ensures timely submission of payroll requirements
  • Plans and conducts regular meetings with staff to cascade directives from Area
  • Manager and other department heads
  • Evaluates performance of store personnel and provides appropriate recommendations.
  • Ensures that any incidents out of the ordinary at the store are reported to the Area Supervisor immediately after the incident followed by a written incident report.

Customer Experience

  • Ensures that the AFF selling standard is implemented
  • Ensures consistent implementation of display guidelines.
  • Coaches staff on how to handle customer objections
  • Oversees staff in delivering AFF customer experience

Other Responsibilities

  • Uses sound judgment when making decisions
  • Acts with integrity and respect
  • Adapts to changes required by the business
  • Ability to handle multiple tasks simultaneously
  • Assumes and completes other duties as assigned by Management

Minimum Requirements:

  • Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent
  • With minimum of 2 years experience as a Store Supervisor in the retail industry is preferred
  • With strong leadership qualities
  • Preferably familiar with the demographics of area assigned
  • Knowledgeable with Microsoft Office including Word, Excel, Powerpoint

Benefits:

  • Sales performance based incentives
  • Life Insurance upon hire
  • HMO upon regularization
  • Leaves: VL/SL/BL/EL
  • Joining Pair
  • Uniform
  • Employee Discount and a lot more

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