
Assistant Store Supervisor
4 days ago
Job description:
The Assistant/Store Supervisor is responsible for selling floor leadership with the overall goal of customer satisfaction. He/She is accountable for sales performance, focusing on growth and profitability, merchandising standards, store operations and development of assigned store personnel in compliance with company policies and regulations.
- Team Leadership
- Customer Service
- Inventory Management
- Visual Merchandising
- Loss Prevention
- Financial Management
Operational Effectiveness
- Executes and comply with all company policies and procedures
- Communicates with Supervisor for all store related concerns
- Monitors stores' controllable expenses and makes recommendations when necessary
- Logs disbursement of petty cash and reminds immediate superior of replenishment
- Monitors proper use of issued office and store supplies
- Ensures store has adequate stocks of required store and office supplies
- Coordinates with Area Manager in developing and implementing strategies to achieve sales target
- Coordinates with Mall Managers and Leasing Managers for all store related concerns
- Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.
- Cascades all product information to ensure product awareness
- Transmits all circulars from the mall to Area Manager
- Ensures that "urgent documents" like statements of accounts are properly labeled URGENT and transmitted immediately.
- Lead by example. Strict compliance to company policies and procedures.
- Plans for upcoming mall events to maximize activity
- Accomplishes Store Checklist daily to ensure smooth store operation
People Management
- Provides leadership for all store personnel assigned
- Ensures fair discipline for substandard performance
- Ensures timely submission of payroll requirements
- Plans and conducts regular meetings with staff to cascade directives from Area
- Manager and other department heads
- Evaluates performance of store personnel and provides appropriate recommendations.
- Ensures that any incidents out of the ordinary at the store are reported to the Area Supervisor immediately after the incident followed by a written incident report.
Customer Experience
- Ensures that the AFF selling standard is implemented
- Ensures consistent implementation of display guidelines.
- Coaches staff on how to handle customer objections
- Oversees staff in delivering AFF customer experience
Other Responsibilities
- Uses sound judgment when making decisions
- Acts with integrity and respect
- Adapts to changes required by the business
- Ability to handle multiple tasks simultaneously
- Assumes and completes other duties as assigned by Management
Minimum Requirements:
- Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent
- With minimum of 2 years experience as a Store Supervisor in the retail industry is preferred
- With strong leadership qualities
- Preferably familiar with the demographics of area assigned
- Knowledgeable with Microsoft Office including Word, Excel, Powerpoint
Benefits:
- Sales performance based incentives
- Life Insurance upon hire
- HMO upon regularization
- Leaves: VL/SL/BL/EL
- Joining Pair
- Uniform
- Employee Discount and a lot more
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