Customer Service Supervisor

2 weeks ago

Cabanatuan City, Central Luzon, Philippines NEWSTAR SHOPPING MART INC. Full time ₱180,000 - ₱240,000 per year

Job Benefits:

  • SSS/Philhealth/Pag-IBIG Contributions
  • Paid Training
  • Quarterly NS Basic and Sales Target Incentive
  • Quarterly Perfect Attendance Incentive
  • Quarterly Awarding Ceremony
  • Year-End Performance Bonus
  • Birthday Allowance
  • Up to 10% Merch Discounts
  • Holiday Pay and Overtime Pay
  • Service Incentive Leave
  • Promotion to permanent position
  • Career Advancement Programs
  • Company Events and Engagement Programs
  • Year-End Awarding Party with Raffles & Prizes

Job Summary:

Oversees the customer service area by ensuring service excellence, team training, and proper implementation of customer service standards. The role involves handling customer issues, facilitating schedules, and maintaining compliance with company and regulatory requirements.

Job Responsibilities:

  • Ensures effective implementation of quality customer service standards for both internal and external customers.
  • Delivers excellent customer service and sets an example for team members.
  • Facilitates training modules related to customer service procedures for subordinates.
  • Creates and manages shift schedules of assigned personnel.
  • Reports daily operations and concerns in the Customer Service area to ASAM/SAM.
  • Ensures full compliance with all standard customer service procedures.
  • Demonstrates calm, professionalism, and empathy when handling customer inquiries and concerns.
  • Oversees timely and scheduled paging announcements in the selling area.
  • Maintains cleanliness and orderliness of the Customer Service area at all times.
  • Ensures visibility and validity of all permits and licenses required in the Customer Service area.
  • Ensures that the first aid kit is available, complete, and accessible at all times.
  • Acts as front-line personnel to accommodate representatives from government agencies.
  • Assists in customer delivery services by ensuring accurate entry of delivery slip details.
  • Reports any incident in the Customer Service area to the appropriate personnel.
  • Evaluates the performance of all subordinates.
  • Coaches and develops subordinates in understanding and applying customer service procedures.
  • Able to meet deliverables as scheduled.
  • Supervise the safety of workplace.

Job Qualifications:

  • Bachelor's degree in Business Administration, Hospitality Management, or any related field.
  • At least 2–3 years of experience in customer service operations, preferably in retail or a similar industry.
  • Strong leadership and supervisory skills, with experience in coaching and team development.
  • Excellent communication and interpersonal skills, able to interact professionally with customers, staff, and government representatives.
  • Proficient in conflict resolution and complaint handling with empathy and professionalism.
  • Knowledge of standard customer service procedures and best practices.
  • Organized and detail-oriented, with strong scheduling and time management abilities.
  • Proficient in MS Office applications and basic computer operations.
  • Ability to work under pressure and adapt to a fast-paced retail environment.
  • Willing to work on shifting schedules, weekends, and holidays.

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Work Location: In person

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