Quality Auditor

4 days ago

Taguig, National Capital Region, Philippines HRTX Full time ₱800,000 - ₱1,500,000 per year


ROLE SUMMARY
Under the direction of the ROI, the auditor will be responsible for audit coverage for associates, perform audits on the assigned accounts, maintain quality at 97%, maintain productivity standard of 100%, error detection rate at 4%

RESPONSIBILITIES

  • Monitor and evaluate ROI executive performance through audits (voice and non-voice).
  • Should analyse the call data to identify areas for improvement.
  • We should provide feedback, develop and implement process improvements to enhance call efficiency.
  • Prepare reports on call quality and performance metrics.
  • Should ensure that the TAT are appropriately met in terms of audit completion and feedback.
  • Flexible to work any shift (24/7)
  • Strong in oral and written communication

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