Quality Auditor

5 days ago

Taguig, National Capital Region, Philippines HRTX Full time ₱250,000 - ₱500,000 per year


Role Overview:
We are looking for a Quality Auditor Healthcare to ensure high standards of performance and compliance within our ROI (Release of Information) team. The successful candidate will play a key role in monitoring, evaluating, and improving both voice and non-voice processes.

Key Responsibilities:

  • Monitor and evaluate ROI executive performance through audits (voice and non-voice).
  • Analyze call data to identify improvement opportunities.
  • Provide constructive feedback and collaborate on process improvements to enhance call efficiency.
  • Prepare reports on call quality and performance metrics.
  • Ensure timely completion of audits and feedback in line with agreed TATs.

Qualifications:
Background in Healthcare/RCM is preferred
Strong oral and written communication skills
Flexible to work in any shift (24/7 operations)
Detail-oriented with strong analytical and reporting skills


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