Information Technology Technical Support

6 hours ago

Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp. Full time ₱400,000 - ₱600,000 per year

Job Responsibilities:

  • Technical support: Troubleshoot and resolve technical issues with computer systems, networks, and peripherals for both internal staff and external customers.
  • System maintenance: Perform regular maintenance, upgrades, and repairs on computer hardware and software to keep systems running smoothly.
  • Installation and configuration: Set up and deploy new hardware, software, and user accounts, and configure new systems and networks.
  • Monitoring: Proactively monitor systems, networks, and servers to identify and address potential problems before they cause an outage.
  • Documentation: Document all support requests, troubleshooting steps, and resolutions in a ticketing system.
  • Escalation: Escalate complex issues to other IT professionals or departments when they cannot be resolved at the support level.
  • User training: Provide guidance and training to users on how to use new applications or features.
  • Support desktop operating systems, hardware and software with focus on MAC OS (all versions of MAC OS, iPhone, iPad)
  • Create and maintain documentation for IT infrastructure matrix and procedures.

Job Requirements:

  • 3+ years of solid experience in IT support, preferably in a service desk, or MSP environment
  • Strong diagnostic and troubleshooting skills across cloud, desktop, server, and network setups
  • Familiarity with Windows, MacOS, or Linux environments, plus common business apps
  • Experience with network protocols (TCP/IP, DNS, DHCP, VPN) and Wi-Fi/router setup
  • Excellent English communication skills – both spoken and written
  • A stable broadband internet connection (dual connection preferred)
  • A strong work ethic, initiative, and ability to work independently in a remote environment
  • Certifications such as CompTIA A+, MCSA, or CCNA are a plus
  • Server Administration: Active Directory, Group Policy, Users Management, Files & Printer Sharing
  • Door Security Access and CCTV systems

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