Customer Support Representative

2 weeks ago

Hagonoy, Central Luzon, Philippines Remote Employee PH Full time ₱300,000 - ₱600,000 per year

Remote Employee BPO has an outstanding opportunity for you

Role: Customer Support Representative

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule:5-day work week, Saturday - Wednesday, 8:00 PM to 5:00 AM Philippine time *Work Setup: *Work-from-Office (San Fernando, Pampanga)****

******

**Job Duties and Responsibilities:****

  • ******Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
  • Provide exceptional customer service via email,
  • Process return authorizations, orders, and requests
  • Identify customer needs or desires in order to recommend the appropriate product or service
  • Follow up on sales lead, create quotes, and complete final sales
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
  • Work with other team members when necessary to resolve customer inquiries
  • Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

  • A college diploma or certification in a related program considered an asset (Ex.
  • Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
  • 2 years+ years experience in a fast-paced customer service setting responding to emails
  • Experience using Microsoft Office
  • Strong communication and interpersonal skills
  • Strong sense of empathy and understanding of customer needs
  • Excellent organization and time management skills
  • Highly motivated self-starter within a team environment
  • Detail oriented problem solver
  • Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

  • You have experience using NetSuite, Salesforce, or Seller Central
  • You have experience working in an e-commerce environment
  • You have a good understanding of consumer electronics

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