Tech Process Team Lead

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As a Tech Process Team Lead, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products.

A Tech Process Team Lead collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.

*Position Responsibilities*

• Manage a team of tech process analysts and quality analyst
• Manage team workload to ensure even distribution of responsibilities and provide development opportunities
• Establish, maintain, and improve processes, training, and feedback mechanisms to ensure team KPIs are met
• Provide effective coordination with multiple cross-functional teams in a clear and effective manner
• Maintain overall accountability for the projects in team queue / case management system
• Track and project manage multiple projects simultaneously for partners autonomously
• Monitor and review SLAs and act as a point of contact to discuss risk / issues with workflow management
• Identify when cases require escalation, and engage with higher support tiers to hand off cases
• Develop in depth understanding of documented process flows and playbooks and identify any process improvement opportunities
• Conduct configuration and coding to enable and test new payment services when necessary

Minimum Qualifications

• BA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred
• Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
• Overall 6-10 years of experience in technical troubleshooting with at least 2 years of people management experience
• Experience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML
• Data analytics experience using regular expressions and SQL
• Working knowledge of Linux operating systems
• At least 2 years of Java programming experience in a source controlled environment
• At least 1 year of Angular programming experience
• Ability to design and lead multiple technical projects
• Amenable to work in US shift schedule

Preferred Qualifications

• Prior experience working in the payment and finance/accounting industry is a plus.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-