Device Care Campaign Associate

1 day ago


Cubao, National Capital Region, Philippines RC Full time

Key Responsibilities

  • Handle customer inquiries via chat, email, and ticketing platforms (no voice calls).
  • Assist customers with device troubleshooting, warranty claims, and repair/service requests.
  • Provide clear, concise, and professional written communication.
  • Document interactions accurately in CRM systems and ensure timely resolution of cases.
  • Collaborate with technical teams to escalate complex issues when necessary.
  • Promote device care services, extended warranties, and support packages when applicable.
  • Maintain compliance with company policies and service-level agreements.

Qualifications

  • Minimum of 1 year BPO experience (non-voice preferred).
  • Strong written communication skills in English.
  • Basic technical knowledge of devices (mobile phones, tablets, laptops, or similar).
  • Customer service-oriented with a professional and empathetic approach.
  • Ability to multitask and manage multiple tickets simultaneously.
  • Willingness to work flexible schedules, including weekends and holidays.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php26,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Paid training

Work Location: In person


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