Analyst, Workday Technology Operations

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Job Function:

Human Resources

Job Sub Function:

HR Operations

Job Category:

Professional

All Job Posting Locations:

Paranaque, National Capital Region (Manila), Philippines

Job Description:

Case Management/Daily Operations:

• Receive, assign, or process Tech Ops cases or activities

• Ensure accurate, complete, compliant, and timely delivery of services based upon agreed OLAs, activity timelines or work prioritization

• Identify case or activity challenges and opportunities and advance to the Senior/SME as needed.

• Ensure accurate documentation of the various Tech Ops Admin activities, including maintenance of this documentation.

• Communicate and interact optimally with the HR Digital organization, collaborators, partner functions, and third-party providers (IT).

• PROJECTS – participate in activities surrounding regional/market-specific initiatives and support Global Strategic team by way of testing, requirements gathering, PAR management.

• PROJECTS - Communicate timely any Projects that need involvement from other HR Digital Teams to weigh-in the scope, priorities, cost and all other potential impact it may bring to the entire HR Digital organization

• WD Upgrades – E2E Testing, Collaborator coordination, Cutover activity participation.

• Strong Adherence to compliance protocols and standards in performing day to day tasks

Continuous Improvement:

• Identify areas for improvement on daily operational processes; provide support to implement improvement initiatives

• Supply positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution

• Participate in scheduled and ad hoc training to improve performance, process acumen and technical proficiency

Other Duties & Responsibilities

Describe important duties and responsibilities, not mentioned above, that are less significant and may not critical to accomplishing the essential functions of the job:

• Perform special projects and related duties as assigned.

• Work in collaboration with other team members to implement tasks and fulfill key deliverables, providing input and assistance as needed.

• Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.

• Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on Workday processes and system. Consults Workday Community to educate self and team members.

Required Qualifications

Consider and identify qualifications potential applicants must possess in order to be considered for the position. Basic Qualifications must be clearly stated, objective and relevant to this particular position.

Required Minimum Education: Bachelor's Degree Other

• Experience – 5+ years of HRIS or equivalent work experience

• In-depth knowledge of Workday is required

• Previous experience supporting users of a Human Capital Management (HCM) system is required, combining HR processes and system analysis expertise.

• Broad knowledge of HR functional (Payroll, Compensation, Benefits, etc.) is preferred

• A strong understanding of Time Off plans, Accruals, Leaves and Calculation Engine operations including Absence process requirements

• Significant analytical and problem solving skills required.

• Attention to detail & accuracy a must.

• Proficient verbal and written communication skills in English in order to connect with customers and peers.

• A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under stress, multi-task, and meet deadlines.

• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.

• Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.

• Proficient interpersonal skills and the ability to effectively work with internal partners and colleagues to give ideas, see opportunities, and contribute positive outcomes.

• Knowledge of standard business practices and professionalism in a customer service environment are essential.

• Ability to translate the technical requirements to business needs and vice versa

• High proficiency in making decisions by consistently proposing quality solutions and answers to issues by gathering extensive data, conducting research, and presenting a recommended solution to all parties involved

Required Skills:

Preferred Skills:

Administrative Recruiting, Business Behavior, Compliance Management, Cultural Competence, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resource Information Systems (HRIS), Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical Credibility

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