Team Leader for BPO Operations

1 day ago

Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Sites:

Cebu

Mall of Asia

Alabang

Role/ Responsibilities:

  • Manage the process and take corrective steps where necessary or make incremental improvements.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations.
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.

Qualifications:

  • Minimum 1 year of experience as a Team Leader in BPO set up.
  • At least 2nd year college completed; no back subjects or SHS Graduate

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