Continuous Improvement Lead

1 day ago

Cebu City, Central Visayas, Philippines QBE Insurance Group Full time ₱60,000 - ₱120,000 per year
Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within global and divisional People delivery and project teams. By leveraging expertise in process management and analytical skills, the role aims to drive measurable enhancements in the efficiency, effectiveness, and overall experience of People services.

Responsibilities:

  • Defines and embeds a standardised process management and continuous improvement framework.
  • Leads the adoption of a recognised methodology for process improvement and understanding of the customer journey.
  • Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
  • Assist in the development of project documentation in alignment with company policies.
  • Analyse workflow to create process maps and isolate areas of improvement.
  • Develop continuous improvement KPIs.
  • Effectively utilises service data and feedback from stakeholders to support the prioritisation of improvements.
  • Work with stakeholders from across QBE to evolve processes though process innovation and practice.
  • Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
  • Develop knowledge of external market environment and good practice.
  • Ensure the benefits of robust process management are recognised across the division.
  • Contribute to a positive and rewarding work environment and supports team members through change.

Work Experience:

Necessary Work Experience includes:

  • Moderate relevant experience.

Preferred Work Experience includes:

  • Solid experience in Business process improvement frameworks and processes

Qualifications:

Necessary Qualifications include:

  • Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

  • Six Sigma green belt qualification.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Analytical Thinking, Business Transformation, Communication, Critical Thinking, Influencing Others (Inactive), Intentional collaboration, Managing performance, Operational Efficiency, Presenting with Impact, Process Improvements, Process Management, Project Delivery, Risk Management, Stakeholder Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

  • Continuous Improvement

    1 week ago

    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time ₱900,000 - ₱1,200,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee and enhance People operations by driving Continuous Improvement initiatives, ensuring accurate representation of people data in the Workday system, and advising People teams on process improvements. Additionally, the role involves managing and coordinating...

  • Process Improvement

    2 weeks ago

    Cebu City, Central Visayas, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per year

    Shape the future of operational excellence with our Optimization, Insights, & Development team. Join us to drive impactful change and improve client and employee experiences. Unlock your potential by collaborating across functions and leading initiatives that deliver measurable outcomes. Be part of a team dedicated to continuous improvement and professional...

  • Process Improvement Engineer

    5 days ago

    Cebu City, Central Visayas, Philippines QIMA Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionThe QIMA storyAt QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground...

  • Business Continuity Analyst

    5 days ago

    Cebu City, Central Visayas, Philippines QBE Group Shared Services Centre Full time ₱800,000 - ₱1,200,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to utilise technical and functional expertise in business continuity and crisis management to drive and support the business resiliency program and team initiatives. This involves implementing and overseeing the Business Continuity Program for the division, ensuring alignment...

  • Systems Improvement Officer

    1 week ago

    Cebu City, Central Visayas, Philippines Pacificrose Shipping Services Incorporated Full time ₱240,000 - ₱300,000 per year

    We are looking for a System Improvement Officer to support and enhance our operational systems related to fuel monitoring, PMS (Preventive Maintenance System), and tugboat documentation. This role involves data collection, analysis, report generation, and coordination with crew and departments to ensure system efficiency and...

  • Business Insights and Improvement Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONShape the future of payment processing with Chase Merchant Services, a global leader in electronic payments. Join our innovative team and unlock your potential to drive business transformation. Be at the heart of e-commerce, supporting the world's largest brands. Experience career growth and development while making your mark in a dynamic,...

  • QMS Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Benby Enterprises, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Duties and responsibilities:Help manage the documents under Quality Management System (QMS) through monitoring and checking of all registered documents and publishing of approved document.Maintains and safe-keeps all QMS-related records.With Continuous Improvement Team, help maps and analyzes process data related to QMS and identify ways to optimize...

  • Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    QUALIFICATIONS:College graduates with 2 to 3 years of total work experience with minimum 2 years as TL in a Contact Center (Healthcare account)Well versed in a Healthcare account (US benefits)Knowledge: Conflict/Complaints management, HIPAA What you'll be doingSupervise and lead a team of representatives, providing coaching, mentoring and performance...

  • Functional Lead SDR

    2 weeks ago

    Cebu City, Central Visayas, Philippines Complete Development (CoDev) Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are seeking a Functional Lead, SDR (Training Manager) to strengthen our Sales Development team by leading training, quality assurance, and cold call coaching. This role is measured by one clear outcome: ensuring SDRs — especially new hires — consistently perform and hit their goals.Unlike a traditional Program Manager role, this is a...

  • Team Lead, Account Management

    5 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱900,000 - ₱1,200,000 per year

    Dynata's Team Lead, Account Manager is responsible for overseeing a team of Account Manager ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between...