Continuous Improvement Lead

Primary Details
Time Type: Full time

Worker Type: Employee

The purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within global and divisional People delivery and project teams. By leveraging expertise in process management and analytical skills, the role aims to drive measurable enhancements in the efficiency, effectiveness, and overall experience of People services.

Responsibilities:

• Defines and embeds a standardised process management and continuous improvement framework.
• Leads the adoption of a recognised methodology for process improvement and understanding of the customer journey.
• Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Develop continuous improvement KPIs.
• Effectively utilises service data and feedback from stakeholders to support the prioritisation of improvements.
• Work with stakeholders from across QBE to evolve processes though process innovation and practice.
• Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
• Develop knowledge of external market environment and good practice.
• Ensure the benefits of robust process management are recognised across the division.
• Contribute to a positive and rewarding work environment and supports team members through change.

Work Experience:
Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Solid experience in Business process improvement frameworks and processes

Qualifications:
Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Six Sigma green belt qualification.

Global Disclaimer:
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:
Occasional (approximately 5-10 trips annually)

US Only - Physical Demands:
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:
Analytical Thinking, Business Transformation, Communication, Critical Thinking, Influencing Others (Inactive), Intentional collaboration, Managing performance, Operational Efficiency, Presenting with Impact, Process Improvements, Process Management, Project Delivery, Risk Management, Stakeholder Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.