Technical Writer

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Job Title:
Consultant / Sr Consultant

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Total Experience:
4 – 8 Years Industry Experience

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Relevant Experience:
3+ in Technical Writing

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Qualification:
Bachelor's Degree in Computer Science or equivalent. Advanced degree is preferred.

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Location:
Manila / Hybrid

• Fixed-term contract w/ full employee benefits starting on day one

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Technical Know-How:

• Demonstrated experience with software development life cycle methodologies.

• Strong understanding of technical writing standards and industry best practices.

• Experience using tools such as Microsoft Office Suite, Adobe Acrobat, Markdown, and Documentation software like Confluence or MadCap Flare.

• Knowledge of programming languages (e.g., Java, SQL) and web technologies is a plus.

• Strong problem-solving skills, ability to meet deadlines, and capability to work in a fast paced, evolving environment.

Job description:

• Collaborate with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

• Produce high-quality documentation that meets applicable industry standards and is appropriate for its intended audience.

• Write easy-to-understand user interface text, online help, and developer guides.

• Create comprehensive tutorials to help end-users use a variety of applications effectively.

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities to optimize the efficiency of documentation processes.

• Develop and maintain the information architecture, ensuring that it meets current needs and can scale for future product changes and growth.

• Review, revise, and update content as necessary in response to feedback from end-users and product updates.

• Maintain a deep understanding of the product and communicate new features effectively to both technical and non-technical audiences.

• Adhere to documentation guidelines and company style standards in all communication.

Personal Skills:

• Bachelor's degree in Technical Writing, Computer Science, English, or a related field.

• Minimum of 3+ years of experience in technical writing in a software development environment.

• Demonstrated experience with a software development life cycle and Agile methodologies.

• Excellent command of the English language with a keen eye for detail.

• Proven ability to quickly learn and understand complex software applications.

About RIA Advisory:

• RIA Advisory LLC (RIA) is a business advisory and technology company that specializes in the field of Revenue Management and Billing for Banking, Payments, Capital Markets, Exchanges, Utilities, Healthcare and Insurance industry verticals. With a highly experienced team in the field of Pricing, Billing & Revenue Management, RIA prioritizes understanding client needs and industry best practices to approach any problem with insight and careful strategic planning. Each one of RIA Advisory's Managing Partners have over 20 years of industry expertise and experience, our leadership and consulting team demonstrate our continued efficiency to serve our clients as a strategic partner especially for transforming ORMB and CC&B space. Our operation are spread across US, UK, India, Philippines, Australia

Services Offered:

• Business Process Advisory for Revenue management processes

• Technology Consulting & Implementation

• Help clients transition to latest technology suite and overcome business problems.

• Managed Services

• Quality Assurance
• Cloud Services

Product Offered:

• Data Migration and Integration Hub
• Data Analytics Platform
• Test Automation
• Document Fulfilment
• Customer Self Service
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Top Industries/Verticals:

• Financial Services
• Healthcare
• Energy and Utilities
• Public Sector Revenue Management.

• We recognize the impact of technologies on the process & people that drive them, innovate scalable processes & accelerate the path to revenue realization. We value our people and are "Great Place to Work" – Certified.