
Technical Writer
6 days ago
Key Responsibilities:
· Collaborate with network engineers, ICT team members, and project managers to understand project scope, technical specifications, and requirements.
· Develop, update, and maintain detailed documentation including system design, architecture diagrams, configuration guides, implementation plans, and troubleshooting manuals for network solutions involving Palo Alto, Aruba, and Fortinet.
· Translate complex technical data into clear, user-friendly documentation suitable for both technical staff and end-users.
· Ensure all documentation adheres to organizational standards and best practices.
· Support the review and validation of documentation with relevant stakeholders to ensure accuracy.
· Assist in creating training materials and knowledge base articles for end users and support teams.
· Track documentation changes and maintain version control.
· Stay updated on the latest features and best practices for Palo Alto, Aruba, and Fortinet solutions to ensure documentation remains current.
Qualifications & Skills:
· Bachelor's degree in information technology, Computer Science, or related field.
· Proven experience as a Technical Writer, especially within ICT or network projects.
· Familiarity with network security, firewall, routing, switching, and WLAN solutions.
· Hands-on knowledge of Palo Alto Networks, Aruba Networks, and Fortinet products.
· Excellent written and verbal communication skills.
· Strong attention to detail and organizational skills.
· Ability to work collaboratively with technical teams and end-users.
· Proficiency in documentation tools such as MadCap Flare, RoboHelp, Microsoft Word, or similar.
· Knowledge of network diagrams and documentation standards (e.g., RFCs, ITIL).
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