Accounting & Ecommerce Support Expert (Remote, Philippines Preferred)

1 day ago

Philippines PDLC Tech Ltd. Full time ₱1,000,000 - ₱1,200,000 per year

LOCATION: Remote (Philippines preferred)

SCHEDULE: Full-time, 40 hours per week, UK business hours

ABOUT THE ROLE

We are looking for a reliable and detail-oriented Customer Support Specialist to join our growing team. You'll be the first point of contact for our customers, helping them with product setup, troubleshooting, and general inquiries. This role requires strong English communication skills, accounting knowledge, and experience with e-commerce platforms.

KEY RESPONSIBILITIES

  • Respond to customer inquiries via email and chat in a professional and friendly manner
  • Use help desk software (e.g., Intercom) to manage tickets and ensure timely resolutions
  • Assist customers with setting up and troubleshooting ecommerce integrations (Amazon, Shopify, eBay, etc.)
  • Support customers using accounting software (Xero, QuickBooks), including explaining data flows and resolving setup issues
  • Communicate technical or accounting concepts clearly to both accountants and ecommerce sellers
  • Document customer feedback, issues, and common questions to help improve support resources

REQUIREMENTS

COMMUNICATION & TEAM FIT

  • Strong written English skills (clear, concise, professional)
  • Comfortable joining video calls for meetings and training

ACCOUNTS EXPERIENCE

  • Prior work experience in accounting or bookkeeping
  • Familiarity with Xero or QuickBooks preferred
  • Understanding of accounting principles (e.g., debits and credits)
  • Experience with ecommerce platforms such as Amazon, Shopify, or eBay

HELP DESK SKILLS

  • Previous experience answering customer queries by email or chat
  • Hands-on experience with help desk software (Intercom preferred)

LOGISTICS

  • Reliable high-speed internet connection
  • Backup internet or power solution available
  • Able to work full-time (40 hours per week) in UK business hours

APPLICATION PROCESS

  • Completion of a Loom video introduction (who are you, what you do, what you know about accounting and ecommerce, 2-3m max)
  • Skills and experience questionnaire covering accounting knowledge, help desk familiarity, and e-commerce exposure

Since this role is heavily focused on accounting workflows in an ecommerce setting, including interpreting data flows, understanding fees and payouts, and explaining accounting concepts to customers, we need to get a clearer view of your background in that area before proceeding.

Please complete this short form so we can better assess your accounting knowledge:

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

Benefits:

  • Work from home

Experience:

  • Accounting: 2 years (Required)
  • Customer support: 2 years (Preferred)

Work Location: Remote

  • eCommerce Account Management Specialist

    2 weeks ago

    Philippines Multiplymii Full time ₱400,000 - ₱600,000 per year

    Position Type: Full TimeLocation: Philippines (Remote)Schedule: Mon - Fri, 8am-5pm ESTAbout the CompanyOur US-based client is a CPG brand in the health and wellness space selling on a variety of third-party online marketplaces (channels).About the RoleAs an eCommerce Account Management Specialist, you will you be managing and optimizing product listings...

  • Customer Support Advocate

    1 day ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Support Advocate to join our team in the PhilippinesWhat You'll DoDevelop expertise in our platform and become a subject matter expert for our customers, keeping on top of...

  • Ecommerce Manager

    3 weeks ago

    , , Philippines Strapsicle Full time

    Join to apply for the Ecommerce Manager (Shopify) role at Strapsicle Join to apply for the Ecommerce Manager (Shopify) role at Strapsicle This range is provided by Strapsicle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $14,400.00/yr - $24,000.00/yr Strapsicle is a fast growing...

  • eCommerce Operations Manager

    1 week ago

    , , Philippines Soothing Home Full time

    We are a rapidly growing eCommerce business. Our mission is to deliver exceptional products and experiences to our customers while continuously improving our operations. We are looking for a dedicated eCommerce Operations Manager to oversee and optimize the daily operations of our business and contribute to its long-term success. Position Overview: As the...

  • Ecommerce Project Manager

    2 weeks ago

    Philippines Multiplymii Full time ₱1,200,000 - ₱1,800,000 per year

    Position Type: Full-timeLocation: Philippines (Remote)Schedule: ESTAbout the CompanyOur client is a fast-growing e-commerce subscription brand revolutionizing how cat owners manage litter care. By delivering a fully recyclable, all-in-one monthly litter box solution, they've eliminated the hassle and mess of traditional litter maintenance. With a strong...

  • Ecommerce Reporting and Analytics Lead

    2 weeks ago

    Philippines Multiplymii Full time ₱80,000 - ₱130,000 per year

    Position Type: Full-timeLocation: Philippines (Remote)Schedule: Flexible ESTAbout the CompanyOur client is a growth-focused firm that builds and scales high-performing e-commerce brands across Amazon, Shopify, and Walmart. With a strong track record of launching and operating successful consumer product brands, they bring a data-driven approach to brand...

  • Email Campaigns Specialist – Remote

    5 days ago

    Philippines Support Tech Full time ₱124,800 - ₱174,240 per year

    About UsSupport Tech LLC is a nationwide partner for on-site IT solutions. We provide "smart hands" support for remote teams, IT deployments, and staffing to ensure operational continuity for multi-site businesses. Our mission is to deliver reliable, expert on-site support—fast, efficient, and within SLA.The OpportunityWe're looking for a results-driven...

  • eCommerce Supply Chain Manager

    3 days ago

    Philippines Multiplymii Full time ₱600,000 - ₱1,200,000 per year

    Position Type: Full TimeLocation: Philippines (Remote)Schedule: Hours will be based on EST/PST time zoneAbout the CompanyOur US-based client builds and scales successful eCommerce brands across Amazon, Walmart, Shopify, and other leading platforms. We thrive in fast-paced, growth-driven environments and are looking for talented individuals who want to make a...

  • Bilingual English-Arabic Customer Service Representative

    2 weeks ago

    Philippines Amped HQ Full time ₱50,000 per year

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • eCommerce Content Specialist

    3 days ago

    Philippines Podean Full time ₱600,000 - ₱1,200,000 per year

    Content Specialist Podean is the leading global marketplace marketing agency. We work with progressive brands across the globe to unlock potential on Amazon, Target, Walmart, and other marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, retail operations, data and analytics, consulting, and social...