Expert Level Support

1 week ago

Philippines Lingaro Full time

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics. What You’ll Be Doing: Provide expert service support as L3 specialist for the service Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact Proactive and timely update assigned tasks, provide response and solution within agreed team’s timelines. Problem corrective action plan proposals Deploy bug-fixes in managed applications Gather requirements, analyze, design and implement complex visualization solutions Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests Share technical feedback and mentor teammates What We’re Looking For: Extensive experience in Mendix Studio Pro and Marketplace modules Experience with integration protocols (REST, SOAP, OData) and cloud platforms (e.g., Azure). Experience with Debugging tools (Mendix Runtime logs, Postman for API testing). Experience with Performance monitoring tools (e.g., MxAssist Performance Bot, New Relic). Experience with Version control (e.g., Git, Mendix Team Server). Open to ASIA, EMEA, and NALA shift. Willing to work on shifting basis. Willing to work during weekends or holidays as needed. Strong problem-solving, analytical, and critical thinking skills. Strong communication skillset – ability to translate technical details to business/non-technical stakeholders Proven ability to mentor and support team members through technical leadership Missing one or two of these qualifications? We still want to hear from you If you bring a positive mindset, we’ll provide an environment where you feel valued and empowered to learn and grow. Offer Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites. “Office as an option” model. You can choose to work remotely or in the office. Flexibility regarding working hours and your preferred form of contract. Comprehensive online onboarding program with a “Buddy” from day 1. Cooperation with top-tier engineers and experts. Unlimited access to the Udemy learning platform from day 1. Certificate training programs. Lingarians earn 500+ technology certificates yearly. Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly. Internal Gallup Certified Strengths Coach to support your growth. Grow as we grow as a company. 76% of our managers are internal promotions. Adiverse, inclusive, and values-driven community. Autonomy to choose the way you work. We trust your ideas. Create our community together. Refer your friends to receive bonuses. Activities to support yourwell-being and health. Plenty of opportunitiesto donate to charities and support the environment. Great Place to Work Certified Employer in the Philippines #J-18808-Ljbffr

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