Korean-Speaking CSR

3 days ago

Mandaluyong City, National Capital Region, Philippines Nexus Recruitment Group Full time


Job Summary:

We are seeking a fluent Korean-speaking Customer Service Representative to join an outbound campaign focused on retention for healthcare insurance customers. The role involves reaching out to existing or previous policyholders to encourage continued membership, address inquiries, and offer solutions that align with the customers needs and the policy benefits.

This role requires excellent communication skills in Korean and English, strong customer relationship abilities, and a goal-driven mindset to support client retention targets.

Key Responsibilities:
  • Make outbound calls to Korean-speaking customers regarding policy renewals and plan continuation.
  • Engage clients in conversations to understand their concerns and recommend solutions tailored to their needs.
  • Communicate the value of healthcare plans, benefits, and promotions to encourage retention.
  • Maintain professionalism and empathy in all interactions, especially when handling sensitive health-related topics.
  • Log all call activity, updates, and outcomes in CRM or internal systems accurately and promptly.
  • Meet or exceed individual and team retention goals and KPIs.
  • Stay updated on product information, campaign updates, and healthcare industry standards.
Qualifications:
  • Fluent in Korean (spoken and written) and proficient in English.
  • Bachelors degree preferred; relevant training or certification is a plus.
  • At least 1 year of experience in customer service, retention, or outbound salespreferably within a healthcare, insurance, or BPO setting.
  • Strong interpersonal, persuasion, and problem-solving skills.
  • Comfortable working with CRM systems and performing administrative documentation tasks.
  • Willing to work on shifting schedules or according to campaign timezone requirements.

  • Korean Bilingual CSR

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱300,000 - ₱350,000 per year

    Company DescriptionSutherland is a global leader in digital transformation, leveraging cutting-edge technologies like Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We collaborate with iconic global brands to deliver innovative solutions that drive scalable business transformations and optimize critical operations. With 250+...

  • Korean Bilingual CSR

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Magellan Solutions Full time ₱1,200,000 per year

    Basic Qualifications:Can speak and read Korean and write Hangul fluently.Good English communication skills.Good interpersonal and selling skills.Amenable to working on night shiftWilling to work onsite at Mandaluyong CityWilling to relocate in the PhilippinesJob Description:Do outbound calls to retain HMO CustomersAnswer possible inquiries about the...

  • Native Korean Health Insurance Support

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱1,200,000 - ₱2,400,000 per year

    Korean Customer Service Representative (CSR) to support our Korean- speaking health insurance clients. As a CSR, you will handle more complex inquiries and escalations related to health insurance policies, claims, and disputes. You will act asa resource for resolving intricate issues that require in-depth knowledge of insurance processes and policy details....

  • Korean Bilingual Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines LogiScale Inc. Full time ₱60,000 - ₱105,000 per year

    We are looking for a Tier 2 Korean/ English Bilingual Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. As a Tier 2 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. This role is ideal for someone with strong communication skills...

  • Korean Bilingual Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱30,000 - ₱60,000 per year

    We are looking for a Tier 2 Korean/ English Bilingual Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. As a Tier 2 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. This role is ideal for someone with strong communication skills...

  • Vietnamese-Speaking CSR

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Nexus Recruitment Group Full time

    Job Summary:We are looking for a fluent Vietnamese-speaking Customer Service Representative to join an outbound campaign focused on retaining healthcare insurance members. The role involves contacting policyholders to encourage renewals, address inquiries or concerns, and provide value-added solutions to support continued engagement with the healthcare...

  • Mandarin-Speaking CSR

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Nexus Recruitment Group Full time

    Job Summary:We are hiring a fluent Mandarin-speaking Customer Service Representative to handle outbound retention calls for a healthcare insurance account. The role is focused on re-engaging customers, addressing concerns, and offering value-based solutions to encourage policy renewals or continued membership. This position requires a customer-focused...

  • CSR-Alabang site

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Top Alliance Full time ₱200,000 - ₱250,000 per year

    Job Summary:The Customer Service Representative (CSR) is responsible for providing excellent customer support through calls, chats, and emails. The role requires strong communication skills—both verbal and written—and the ability to handle inquiries, resolve issues, and deliver a positive customer experience across multiple support channels.Key...

  • Thai Bilingual

    7 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job Thai Bilingual - Call Center Agent (Quezon City)About the job: Thai Bilingual - Customer Support Representative (Quezon City) | OnsiteWork Setup: Onsite (Quezon City)Shift: Shifting ScheduleStart Date: Oct-14Qualifications:Proficient in listening, reading, writing, and speaking in Thai and EnglishMinimum 2 years in CollegePreferably with at...

  • Mandarin Speaker – Financial Account | No Experience Needed | Earn Up to 75,000

    1 week ago

    Makati City, National Capital Region, Philippines LEX iSolutions PH Full time ₱900,000 per year

    Location: Rockwell, Makati CitySalary: ₱75,000 / monthOpenings: 1 slot only Apply now — limited hiring About the RoleWe're looking for a Mandarin-speaking professional to join our Financial Services team in Rockwell, Makati. This is a great opportunity for bilingual individuals who want to start or grow their career in the financial industry — no call...