Korean Bilingual CSR

3 hours ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱300,000 - ₱350,000 per year

Company Description

Sutherland is a global leader in digital transformation, leveraging cutting-edge technologies like Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We collaborate with iconic global brands to deliver innovative solutions that drive scalable business transformations and optimize critical operations. With 250+ AI-based inventions and patented technologies, Sutherland pioneers new solutions to reinvent experiences and enhance efficiency. Our seamless "as-a-service" model ensures that we provide tailored strategies and agile execution for our clients' success.

Role Description

We are seeking a full-time Korean Bilingual Customer Service Representative (CSR) for our Music Streaming Account. This is an on-site position located in Mandaluyong. The CSR will handle inquiries from customers, ensuring high levels of customer satisfaction and troubleshooting support for a music streaming platform. Daily tasks will also include delivering personalized service, resolving concerns, managing requests efficiently, and providing a top-notch customer experience in both English and Korean.

Qualifications

  • Proficient in Customer Service and Customer Support to handle inquiries and concerns effectively.
  • Strong focus on Customer Satisfaction and delivering exceptional Customer Experience.
  • Proven ability to enhance customer relations and maintain high service quality.
  • Bilingual proficiency in Korean and English is required, both written and verbal.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Ability to work on-site in Mandaluyong and commit to a full-time role.
  • Previous experience in a customer-facing role is an advantage.

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