German Bilingual CSR

1 day ago

Quezon City, National Capital Region, Philippines HGS Full time ₱250,000 - ₱500,000 per year

Location: Bridgetowne, Quezon City

Work Set-up: On-site

Company offers:

  • Competitive Salary Package

  • Language Premium

  • Medical and Life Insurance

  • Annual Salary Increase

  • HMO on Day 1 + 1 Free Dependent upon Regularization

Minimum Qualifications:

  • Must have above average communication skills of the German language

  • Ability to work in a non-scripted environment

  • Proficient in MS Office and Internet browsing

  • Amenable to work in shifting schedule, weekends and holidays

  • Willing to work onsite in Bridgetowne, Quezon City

Position Summary:

  • Responsible for delivering outstanding customer service

  • Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

  • Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

  • Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

  • Manipulate systems and escalate issues to the appropriate personnel for final resolution

  • Adheres to HGS' policies and procedures and maintain a positive attitude in support of HGS' Commitment to Excellence.

  • Performs other duties as assigned.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

Work Location: In person

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