IT Systems Support Engineer

15 hours ago

Mandaluyong City, National Capital Region, Philippines IBEX Global Full time ₱300,000 - ₱600,000 per year


Overview

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Responsibilities

  • Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.

    • Spots problem trends as they emerge.  Reduces overall numbers of problems through effective root cause analysis and long term fixes.

    • Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.

    • Organizes and addresses assigned tickets in appropriate priority order.

    • Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.

    • Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure.

    • Analyze, evaluate, and prioritize workload of pc techs in your region.

    • Accountable for all pc support delivery quality for assigned region.

    • Responsible for IT inventory/asset management for assigned region. 

    • Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.


Qualifications

  • At least 2 years of desktop support experience or combination of education/certifications and experience.

    • A+ certification is an advantage; MCDST desired; current MCSE highly desirable.

    • Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.

    • Experience working in a large, fast paced, call center environment utilizing VOIP technology.

    • Advance knowledge of Windows XP and Windows 7.

    • Good understanding of Active Directory, GPO's, and software deployment.

    • Must be a strong team player with a positive attitude and tenacity to complete the mission.

    • Must be an excellent communicator/facilitator; ability to interface with clients at all levels.

    • Must be able to effectively partner and build relationships with key internal business clients and supporting staff. 

    • Uses consensus approach to drive site wide changes and initiatives.

    • Highly proactive; addresses site level issues with appropriate sense of urgency.

    • Applicant must be willing to travel and be assigned in different locations

    • Applicant must be willing to work on Graveyard shift, render Overtime and be on-call

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