Senior Site Reliability Engineer

7 days ago

Makati City, National Capital Region, Philippines Yondu, Inc. Full time ₱900,000 - ₱1,200,000 per year

Company Description

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through innovative technology solutions to help them scale in the new digital economy. Our mission is to create better technological experiences by turning great ideas into valuable business solutions. As a Yondude, you will be part of a young, dynamic culture that values innovation and growth. Join us and grow your career in a diverse and flexible work environment with opportunities for continuous learning and professional development.

Job Description:


• Handle service monitoring, incident response, and drive technical support efficiency


• Responsible for managing and maintaining network monitoring tools, systems, and

processes that ensure the availability, scalability, and performance of our production

environments.


• Responsible for incident handling, service monitoring, and technical support efficiency.


• Closely work with developers, DevOps, infrastructure teams, and different stakeholders

to achieve proactive incident prevention, issue resolution and incident documentations.

Key Responsibilities:


• Ensure that all tickets are updated and handled based on set KPI's and SLA's


• Manage monitoring, alerting, and logging tools to ensure system health and service

uptime.


• Ensure early detection, triage and escalation of service degradation based on defined

service level agreement


• Trigger L2 ticket handling and on-call rotations for critical incidents.


• Execute triage, diagnosis, and resolution of incidents required for L3 escalations, both

internal and 3rd party support teams


• Support major incident response, contribute to root cause analysis (RCA), and help

document postmortems.


• Track, analyze, and act on incident trends and recurring technical issues.


• Use data from ticketing systems (Jira, ServiceNow, etc.) to improve team responsiveness

and resolution quality.


• Update and maintain SOPs, runbooks, and knowledge base articles including the

documentation of known issues, fixes, and playbooks to improve mean time to resolution.


• Collaborate with development and QA teams to improve deployment readiness and

reliability


• Participate in technical competency mapping to ensure coverage and reduce unnecessary

escalations.

Qualifications and Experience


• Bachelor's degree in Electronics Engineering, Information Technology, Computer

Science, Management Information Systems, or equivalent.


• 3–5 years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles..


• Hands-on experience with monitoring tools (e.g., Prometheus, Grafana, ELK, or

Datadog).


• Familiarity with incident response and troubleshooting in production systems.


• Experience with at least one cloud platform (AWS, GCP, or Azure).


• Knowledgeable in scripting (e.g., Python, Bash) and Linux systems.


• Exposure to ITIL-based processes, especially Incident and Problem Management.


• Experience working in fintech, banking, or SaaS with high availability SLAs.


• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based monitoring tools.


• Experience with automation platforms


• Knowledge of BSP regulatory frameworks, policies, and guidelines.

  • Site Reliability Engineer

    2 days ago

    Makati City, National Capital Region, Philippines Descartes Systems Group Full time ₱30,000 - ₱60,000 per year

    Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...

  • Site Reliability Engineer

    2 hours ago

    Makati City, National Capital Region, Philippines The Descartes Systems Group, Inc. Full time ₱60,000 - ₱120,000 per year

    Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...

  • Senior Site Reliability Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Broadridge Full time ₱80,000 - ₱120,000 per year

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Role OverviewWe are looking for a seasoned Site Reliability Engineer to design, implement, and maintain scalable, secure, and high-performing...

  • Site Reliability Engineer

    1 hour ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a Site Reliability Engineer (Cloud) to join our growing technology team. In this role, you will be responsible for maintaining and enhancing the reliability, performance, and scalability of our cloud infrastructure. You'll apply software engineering principles to operations tasks, helping ensure the continuous availability and resilience of...

  • senior site engineer

    4 days ago

    Makati City, National Capital Region, Philippines 650 ALLIED, INC. Full time ₱50,000 - ₱65,000 per year

    We're looking for a SENIOR SITE ENGINEERto join our growing teamABOUT US650 Homes is a real estate development company dedicated to building well-designed affordable homes where Filipino families can grow and thrive. We strive to be the most trusted developer in Cavite, setting new standards in home quality and delivering an exceptional home-buying...

  • Site Reliability Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines DFI Retail Group Full time ₱80,000 - ₱120,000 per year

    Is this your next challenge in IT Infrastructure?In this role, you and the team will be responsible for designing, building and maintaining the systems and infrastructure that support our company's applications and services. This person will work closely with dev teams to ensure the reliability, scalability and performance of our systems, and will also...

  • Senior Cloud Reliability Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines ZMG Ward Howell 2 Full time ₱2,000,000 - ₱2,500,000 per year

    Key Responsibilities:You will:Build & run our cloud SaaS environments by monitoring availability, optimizing system performance and taking a holistic view of system healthProvide primary operational support and engineering for multiple large, distributed software applicationsBuild software and systems to manage and automate platform infrastructure and...

  • Senior Platform Reliability Engineer

    4 days ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking forSenior Platform Reliability Engineerwho is passionate about design and building solutions that makes life easier, better and faster for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customers' experience; to experiment...

  • Senior Infrastructure Reliability Engineer

    3 hours ago

    Makati City, National Capital Region, Philippines Manulife Full time ₱2,000,000 - ₱2,500,000 per year

    We are seeking a highly skilled and collaborative Senior Infrastructure Reliability Engineer to join our team in Manila. This is a permanent, hands-on technical role focused on ensuring the reliability, performance, and scalability of middleware systems and cloud-based infrastructure. The ideal candidate will have strong experience in WebSphere, Azure,...

  • Reliability Engineer

    2 weeks ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Reliability Engineer - HVAC/RLocation: Global One, Eastwood, Quezon CityWork setup & shift: Onsite | Day shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...