Senior Site Reliability Engineer

2 weeks ago

Makati City, National Capital Region, Philippines Yondu, Inc. Full time ₱900,000 - ₱1,200,000 per year

Company Description

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through innovative technology solutions to help them scale in the new digital economy. Our mission is to create better technological experiences by turning great ideas into valuable business solutions. As a Yondude, you will be part of a young, dynamic culture that values innovation and growth. Join us and grow your career in a diverse and flexible work environment with opportunities for continuous learning and professional development.

Job Description:


• Handle service monitoring, incident response, and drive technical support efficiency


• Responsible for managing and maintaining network monitoring tools, systems, and

processes that ensure the availability, scalability, and performance of our production

environments.


• Responsible for incident handling, service monitoring, and technical support efficiency.


• Closely work with developers, DevOps, infrastructure teams, and different stakeholders

to achieve proactive incident prevention, issue resolution and incident documentations.

Key Responsibilities:


• Ensure that all tickets are updated and handled based on set KPI's and SLA's


• Manage monitoring, alerting, and logging tools to ensure system health and service

uptime.


• Ensure early detection, triage and escalation of service degradation based on defined

service level agreement


• Trigger L2 ticket handling and on-call rotations for critical incidents.


• Execute triage, diagnosis, and resolution of incidents required for L3 escalations, both

internal and 3rd party support teams


• Support major incident response, contribute to root cause analysis (RCA), and help

document postmortems.


• Track, analyze, and act on incident trends and recurring technical issues.


• Use data from ticketing systems (Jira, ServiceNow, etc.) to improve team responsiveness

and resolution quality.


• Update and maintain SOPs, runbooks, and knowledge base articles including the

documentation of known issues, fixes, and playbooks to improve mean time to resolution.


• Collaborate with development and QA teams to improve deployment readiness and

reliability


• Participate in technical competency mapping to ensure coverage and reduce unnecessary

escalations.

Qualifications and Experience


• Bachelor's degree in Electronics Engineering, Information Technology, Computer

Science, Management Information Systems, or equivalent.


• 3–5 years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles..


• Hands-on experience with monitoring tools (e.g., Prometheus, Grafana, ELK, or

Datadog).


• Familiarity with incident response and troubleshooting in production systems.


• Experience with at least one cloud platform (AWS, GCP, or Azure).


• Knowledgeable in scripting (e.g., Python, Bash) and Linux systems.


• Exposure to ITIL-based processes, especially Incident and Problem Management.


• Experience working in fintech, banking, or SaaS with high availability SLAs.


• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based monitoring tools.


• Experience with automation platforms


• Knowledge of BSP regulatory frameworks, policies, and guidelines.

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