IT Side Desk Support

2 weeks ago

Quezon City, National Capital Region, Philippines BTSMC Managing Solutions, Inc. Full time ₱200,000 - ₱240,000 per year

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field
  • At least 1–2 years of IT support/helpdesk experience
  • Proficiency in Windows and/or Mac operating systems
  • Knowledge of Microsoft Office 365, Teams, and collaboration tools
  • Familiarity with networking basics (TCP/IP, LAN, Wi-Fi)
  • Experience with Active Directory, password resets, and user account management
  • Basic understanding of cybersecurity practices
  • Familiarity with virtualization (VMware/Hyper-V) and cloud platforms (Azure).
  • Strong troubleshooting and problem-solving skills.

Job Summary

The IT Side Desk Support is responsible for providing technical assistance and support to end-users within the organization. The role involves troubleshooting hardware, software, network, and system issues, ensuring minimal downtime, and maintaining a high level of customer service. The IT Side Desk Support acts as the first line of contact for employees experiencing IT-related issues and escalates complex problems to higher-level support teams when necessary.

Duties & Responsibilities

A. Technical Support & Troubleshooting

  • Provide first-level technical support for hardware, software, and networking issues.
  • Diagnose and resolve issues related to operating systems, applications, email, and internet connectivity.
  • Assist users with setup, installation, and configuration of IT equipment.
  • Perform routine maintenance and updates to ensure systems are secure and up to date.
  • Assist in software deployment and system upgrades.
  • Manage M365 Active Directory, domain controllers, DNS, DHCP, and group policies.
  • Participate in planning and execution of IT-related projects.
  • Evaluate and recommend new technologies to improve business efficiency.
  • Collaborate with vendors and service providers for procurement and system maintenance.

B. Incident & Request Management

  • Log, track, and manage support tickets in the IT helpdesk system.
  • Respond to inquiries in a timely manner and follow up until resolution.
  • Escalate unresolved issues to second or third-level IT support teams.

C. User Assistance & Training

  • Guide users in basic IT practices, system navigation, and proper use of technology resources.
  • Provide orientation and support for new employees on IT systems and policies.

D. System & Asset Support

  • Assist in maintaining IT inventory (laptops, desktops, printers, peripherals).
  • Monitor and support IT resources such as printers, projectors, and communication tools.
  • Support system backups, antivirus updates, and security compliance tasks.

For interested candidates, please click "APPLY NOW" and be sure to upload your updated CV or resume. You may also send it through

Job Types: Full-time, Permanent

Pay: Php16, Php20,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your asking salary?

Education:

  • Bachelor's (Required)

Experience:

  • IT support/helpdesk: 1 year (Required)

Work Location: In person

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