Urgent Hiring Customer Service Representative Virtual Assistant

2 days ago

Manila, National Capital Region, Philippines VAA Philippines Full time $15,600 per year
COMPANY: VAA Philippines
  • Job Title: Customer Service Representative Virtual Assistant
  • Hourly Rate: $3
  • Location: Remote (Philippines
  • Work Hours: Full time, with flexible scheduling based on client needs
  • Duration: Long-term, based on performance
  • Training: Comprehensive training provided
  • Device: Main and Backup Device needed
JOB DESCRIPTION

As a Customer Service Representative Virtual Assistant, you will be the primary contact for customers utilizing real-time GPS tracking hardware and software services. You will be responsible for providing technical and subscription-related support across various channels, including chat, email, and phone calls. Your role involves troubleshooting device connectivity issues, resolving account and billing inquiries, and guiding customers through the features of their GPS trackers and mobile/web applications.

KEY RESPONSIBILITIES
  • Customer Interaction: Handle customer inquiries and resolve issues effectively through various channels (chat, email, phone).
  • Technical Troubleshooting: Diagnose and resolve common technical issues related to GPS device activation, connectivity, application errors, and geo-fencing setup.
  • Product/Service Knowledge: Provide accurate and helpful information regarding tracker features, subscription plans, and device compatibility.
  • Account Management & Billing: Efficiently process new subscriptions, cancellations, billing disputes, and account updates.
  • Issue Resolution: Troubleshoot complex customer problems, escalating to the appropriate internal teams (e.g., Tier 2 support, Billing) when necessary, and providing timely solutions.
  • Ticketing System: Utilize ticketing software to track, document, and manage all customer interactions and resolutions effectively.
  • Policy Adherence: Stay up-to-date on company policies, procedures, and product knowledge updates related to the GPS tracking service.
  • Team Collaboration: Contribute to a positive and collaborative team environment.
QUALIFICATIONS
  • Customer Service Experience: Minimum of 2 years of experience in a customer service handling role via chat, email, and calls.
  • Technical/IoT Support Knowledge: Experience working with or providing support for technical products, telecommunications, or subscription-based Internet of Things (IoT) devices (e.g., GPS trackers, smart home devices, cellular services).
  • Communication Skills: Excellent written and verbal communication skills in English.
  • Technical Proficiency: Strong technical skills, including proficiency in ChatGPT, Google Translator, and ticketing software.
  • Problem-Solving: Strong analytical ability to troubleshoot and effectively resolve both technical and account-related customer issues.
  • Time Management: Excellent time management and organizational skills.
  • Customer Focus: Positive, empathetic, and customer-oriented attitude with a focus on quick resolution.
  • Teamwork: Ability to work independently and as part of a team.
SYSTEM REQUIREMENTS

Main Device:

  • Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
  • RAM: 8 GB or higher.
  • Storage: Minimum of 112 GB.
  • Internet Speed: At least 20 Mbps for both download and upload speeds.

Backup Device:

  • Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
  • RAM: Minimum 4 GB.
  • Storage: Minimum of 112 GB.
  • Internet Speed: At least 10 Mbps for both download and upload speeds.

Note: The use of mobile phones or tablets is not accepted for this role.

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