Senior Salesforce Administrator

NOTE: When you click the apply button, you will be re-directed to Cambridge University Press & Assessment's website where you will be required to create a profile and upload a copy of your CV to complete your application.

Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (open to 2x a week in the office)

Work schedule: 10AM to 6PM Manila time

Pay range: Php 102,000 to Php 139,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We're hiring Salesforce professionals to support our core platform used by 1,200 sales reps and 170 marketing users. As part of the CRM Support team, you'll collaborate with Salesforce leads, developers, and admins to deliver agile solutions across the full software lifecycle—from requirements to support.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Senior Salesforce Administrator?

As a Senior Salesforce Administrator working under the supervision of the Salesforce Delivery Team Lead, you will:

• Configure Salesforce to support business functions, project objectives, stakeholder needs, and company goals

• Lead and supervise admin team in implementation: configuration, maintenance, installation, testing, debugging, documentation, and personal development

• Efficient in Salesforce administration: objects, record types, layouts, user security, profiles, roles, flows, approvals, queues, licenses, capacity, and storage

• Collaborate with stakeholders using Agile; create backlogs, user stories, reports, dashboards; ensure data integrity, documentation, and system usability

• Diagnose technical issues; support CRM tools (Marketing Cloud, Brandworkz, The Box, Hubspot); identify and share Salesforce best practices

What makes you the ideal candidate for this role?

The ideal candidate must possess below:

Qualifications

• Minimum 5 years of Salesforce platform experience in administration and maintenance

• Salesforce Certification (ADM201 and/or ADM211) is a strong plus

• Proven software implementation expertise (5 years): configuration, maintenance, installation, testing, debugging, documentation

• Extensive experience with configuration: custom objects, record types, layouts, security, profiles, roles, permissions, workflows, approvals, rules, queues, licenses, capacity, storage

• Strong knowledge of Salesforce products and functionalities; must have Lightning experience

• Familiar with full Salesforce suite, including Sales Cloud and Marketing Cloud

Certifications

• Should have at least 3 Salesforce certifications, such as: Salesforce Certified Administrator, Advanced Administrator, Business Analyst, Associate, AI Associate, Marketing Cloud Administrator, Email Specialist, Consultant, Developer, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant.

If you are driven by the art and science of Salesforce system administration and desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

Deadline of application submission is on July 23, 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.