Remote Network Support and MSP Systems Engineer

4 days ago


Manila, National Capital Region, Philippines Smart Outsourcing Solution Full time

Title: Remote Network Support and MSP Systems Engineer

Industry: Managed Services Provider (MSP)

Location: Philippines (remote)

Working hours: Australian Eastern Standard Time business hours

Employment type: Full time preferred, part time may be considered

Role Responsibilities

  • Provide remote operational support for client network environments across Cisco, Meraki, Fortinet, and Palo Alto
  • Support and improve managed services platforms and internal tooling
  • Administer and integrate MSP systems including RMM, ticketing, monitoring, and backup platforms
  • Maintain and improve technical documentation and operational standards
  • Collaborate closely with our leadership team on workflow improvement, automation, and platform uplift
  • Represent Full Spectrum Networks when interacting with internal stakeholders and clients

Required Skills and Experience

  • Cisco certification at CCNA level or higher (mandatory)
  • Prior experience working in an MSP or NOC environment
  • Strong understanding of RMM, monitoring, and managed services operations
  • Experience with documentation, systems integration, or automation highly regarded
  • Strong written English and ability to produce high quality technical documentation
  • Self directed and comfortable working within a remote, structured MSP environment


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