Help Desk Operator

1 week ago

Cebu City, Central Visayas, Philippines CBRE Full time ₱150,000 - ₱250,000 per year

Help Desk Operator - Cebu

Job ID

239430

Posted

23-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Cebu City - Cebu - Philippines

About the Role:

As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. .

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. .

What You'll Do:

  • Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
  • Maintain accurate records of interactions with customers and recurring problems.
  • Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
  • Promote, develop, and maintain strong relationships between departments and with customers.
  • Coach and mentor helpdesk team members.
  • Identify training needs to ensure the staff is educated to achieve business needs.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Advanced organizational skills with an inquisitive mindset.
  • Ability to evaluate and communicate unusual and complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

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