Customer Services Representative(Virtual Process w/ 6 Months exp)

4 days ago

Taytay, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱250,000 - ₱500,000 per year

About the role

Are you a customer-service superstar looking for a fulfilling new role? Join our dynamic team at YWA Human Resource Corporation as a Customer Services Representative, where you'll be the face of our company, providing exceptional support to our valued clients. This is a full-time position based in Taytay Rizal, offering the flexibility of virtual work with 6 months of relevant experience required.

What you'll be doing

  • Handling inbound customer inquiries and complaints with professionalism and empathy
  • Resolving customer issues efficiently and effectively, leveraging your problem-solving skills
  • Providing accurate information and guidance to customers, ensuring a positive brand experience
  • Documenting customer interactions and maintaining detailed records
  • Collaborating with cross-functional teams to enhance customer satisfaction
  • Continuously improving processes and seeking ways to enhance the customer experience

What we're looking for

  • Minimum of 6 months of relevant customer service or call centre experience
  • Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
  • Proficiency in using customer relationship management (CRM) systems and computer applications
  • A passion for providing exceptional customer experiences and a commitment to continuous improvement
  • Fluency in English and the local language, both written and verbal

What we offer

At YWA Human Resource Corporation, we're dedicated to creating a supportive and rewarding work environment for our team. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance coverage
  • Generous paid time off and holiday leave
  • Opportunities for professional development and career advancement
  • A collaborative and inclusive company culture
  • Discounts on company products and services

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

About us

YWA Human Resource Corporation is a leading provider of high-quality customer service solutions. With a focus on innovation and exceptional customer experiences, we partner with businesses across a range of industries to deliver tailored support that exceeds expectations. Our vibrant and inclusive workplace fosters personal and professional growth, making us a premier destination for talented individuals like you.

Apply now to join our team and embark on an exciting new chapter in your customer service career

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