cs

4 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year


Responsibilities:

  • Process
    Optimization: Identifies inefficiencies, streamlines workflows, and
    enhances service delivery through standardization
  • Technology
    & Innovation: background in evaluating and integrating new tools
    like AI, automation, and analytics to improve customer interactions
  • Training
    & Development: Provides coaching, skill-building programs, and
    knowledge-sharing initiatives for agents / Team leads
  • Data
    analytics and metric improvement: Monitors performance metrics,
    ensures adherence to policies, and maintains service excellence
  • Customer
    Experience Enhancement: Analyzes feedback, implements improvements,
    and fosters a customer-centric culture

Requirements:

  • Relevant
    years of experience: 5 years minimum BPO experience in customer
    service
  • Leadership
    experience: 4 years minimum handling a team for customer service
    accounts
  • Educational
    attainment: college grad any course
  • Amenable to
    work in shifting schedules.
  • Amenable to
    work ONSITE BGC Taguig
  • Able to
    start ASAP.

Benefits:

  • HMO
    for Employee and 2 Dependents (On Day 1)
  • Quarterly
    performance bonus
  • Outstanding
    career development opportunities and exposure to multiple accounts
  • Weekends
    Off

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