cs

4 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,000,000 - ₱1,500,000 per year


Responsibilities:

  • Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.
  • Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.
  • Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
  • Stakeholder management: Collaborating with various stakeholders to ensure alignment and achieve common goals.
  • Process improvement: Identifying opportunities for process optimization and implementing solutions.

Requirements:

  • 5 years minimum of leadership experience handling customer service
  • 7 years minimum BPO background
  • Strong Excel and Powerpoint Skills
  • COLLEGE DEGREE - ANY COURSE
  • Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
  • Process improvement and process framework creation.
  • Amenable to
    work in shifting schedules.
  • Amenable to
    work ONSITE in BGC Taguig
  • Able to
    start ASAP.

Benefits:

  • HMO
    for Employee and 2 Dependents (On Day 1)
  • Quarterly
    performance bonus
  • Outstanding
    career development opportunities and exposure to multiple accounts
  • Weekends
    Off

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