Bpo Cs

4 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per year


Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite

Benefits:

  • Health insurance coverage for the employee and two dependents starting Day 1
  • Quarterly performance bonuses
  • Excellent career development opportunities with exposure to multiple accounts
  • Weekends off


Responsibilities:

  • Developing and executing operational strategies: Create and implement plans to enhance efficiency, quality, and overall performance within the Center of Excellence.
  • Team management: Supervise team members, provide guidance and support, and promote a collaborative work environment.
  • Performance monitoring: Track key performance indicators (KPIs) and develop strategies to drive performance improvements.
  • Stakeholder engagement: Work closely with various stakeholders to ensure alignment and achievement of shared objectives.
  • Process optimization: Identify opportunities for process improvements and implement effective solutions.

Requirements:

  • Minimum of 5 years of leadership experience managing customer service teams
  • At least 7 years of experience in the BPO industry
  • Proficient in Excel and PowerPoint
  • Bachelor's degree in any field
  • Experience in developing process frameworks for coaching, training, reporting, governance, and workforce management
  • Skilled in process improvement and creating process frameworks
  • Willing to work rotating shifts
  • Able to work onsite in BGC, Taguig
  • Available to start as soon as possible

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