ONSITE - Customer Service Representative / Blended / Outbound sales

5 days ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time

Job Responsibilities:

  • As Customer Concierge you are an ambassador representing the Company and its core service proposition.
  • Your priority is to provide exceptional service by embodying the core values of the company in all your interactions with our guests and chauffeurs worldwide.
  • You are the voice and face of the Company.
  • You will work to resolve a wide variety of queries for guests and chauffeurs, utilizing a broad understanding of our policies and procedures to do so.
  • You will use our key communication tools of phone, email, and live chat to resolve queries, maintaining a consistent brand voice and tone within these communications.
  • You will utilize relationship and trust-building skills to de-escalate demanding situations, looking for the best outcome possible for our customers.
  • You will remain cognizant of service levels, ensuring that we manage incoming queries as quickly as possible.
  • You will work on other proactive tasks to ensure that the Company service offering is as smooth as possible.
  • You will contribute to the ongoing improvement of our service offering by looking for proactive ways to help customers.
  • You will work in a team environment working cohesively within your team and individually on side projects.
  • You will promote and encourage an open feedback culture within the Company.
  • You will contribute to the overall development of The Company's product by providing timely and accurate data about customer contact.
  • A focus on quality is paramount and you will continually be looking at ways to improve your own skills in this area.
Requirements

Qualifications:

  • Must have at least 1-year BPO experience
  • Ride-hailing, Dispatch, Travel, Hotel Reservations and Escalations experience is an Advantage.
  • Must have excellent communication skills.
  • Can start ASAP

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