Customer Support Specialist

5 days ago

Makati City, National Capital Region, Philippines Latte Recruitment Full time

For a Customer Support Specialist, the team generally looks for a candidate with strong communication & negotiation skills, solid analytical & logical thought process and easy to train.

Job Description:

New/Existing Client Support

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to clients
  • Identify opportunities to offer Value added products and services
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
  • Provide all support to multiple channels like: General Inquiry, Sales
  • Inquiries and others business related inquiries.

System/Product/Client testing analysis

  • Create quality measurements to track improvement in products
  • Execute quality improvement testing and activities
  • Develop quality assurance standards and company processes a Adhere to industry quality and safety standards
  • Ensure products meet customer expectations and demand
  • Create reports documenting errors and issues for fixing
  • Work closely with the development team to improve existing products a Maintain standards for reliability and performance of production

System/Product/Client data analysis

  • Evaluate and improve existing BI systems
  • Collaborate with teams to integrate systems
  • Develop and execute database queries and conduct analyses Create visualizations and reports for requested projects
  • Develop and update documentation

Minimum qualifications:

  • Analytical Skills: The ability to analyze complex information, identify l‹ey issues, and make informed decisions based on data.
  • Communication Skills: Excellent written and verbal communication skills to effectively communicate with internal and external stakeholders.
  • Time Management: Ability to prioritize tasks, manage time effectively and meet deadlines.
  • Attention to Detail: The ability to pay close attention to details and ensure accuracy in work output.
  • Problem-solving: The ability to identify problems, evaluate options, and implement effective solutions.
  • Technical Skills: Proficiency in relevant technical tools and software to support daily operations.
  • Customer Service: A customer-focused mindset and the ability to provide high-quality support to internal and external customers.
  • Teamwork: The ability to work collaboratively with other team members and departments to achieve common goals.
  • Adaptability: The ability to quickly adapt to changing situations and remain flexible in response to shifting priorities.
  • Leadership: The ability to lead and motivate a team towards achieving common objectives, including managing and delegating tasks.

Preferred qualifications:

  • Education - High School Diploma & graduate in Data Science
  • Work Experience - Open to fresh graduates or at least 1 years of Operation Support experience.
  • Knowledge, Abilities, Skills - Leadership, Communication Skill & Data Analysis Skill, Good in Excel or Google Sheet Formula.
  • Physical Demand - Minimal Physical Activities Performance Expectations - Satisfactory level of work Shifting: 24/7 rotating shift and days off
  • Preferred - Filipino-Chinese candidates who are able to read and write Chinese characters.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

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