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Collection Specialist
15 hours ago
We are looking for a Collections Specialist – CSR to join our customer operations team. This role is responsible for contacting customers with past-due accounts, negotiating payment arrangements, resolving billing concerns, and providing excellent customer service while ensuring compliance with company policies and regulatory standards.
The ideal candidate has at least 2 years of BPO experience and 1 year of collections experience in financial services, banking, telco, or healthcare accounts.
Key Responsibilities
- Contact customers with overdue accounts via phone, email, or chat to collect outstanding balances
- Negotiate payment plans and settlement options in a professional and compliant manner
- Resolve billing disputes and account issues while maintaining positive customer relationships
- Accurately document all interactions, payment arrangements, and account updates in the system
- Ensure compliance with company policies, data privacy, and collection regulations
- Meet or exceed daily, weekly, and monthly collection and quality targets
- Work closely with internal teams to resolve complex customer or account issues
Qualifications
- At least 2 years of BPO / call center experience
- At least 1 year of collections experience (financial services, banking, telco, healthcare, or similar)
- Strong negotiation and customer service skills
- Ability to handle difficult conversations professionally and empathetically
- Good verbal and written communication skills in English
- Basic computer skills and familiarity with CRM or collections systems
- Willing to work on shifting schedules if required
Job Types: Full-time, Permanent
Pay: Php28, Php30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
Experience:
- Collections Account in BPO: 1 year (Required)
Work Location: In person
