Associate, Recovery Management
3 days ago
Job Purpose
•Responsible for managing and effectively monitoring the performance of assigned external collection agencies
•Provides recommendations on increasing collection productivity of external collection agencies, manages agency collectors during agency visits and attends to walk-in cardholders in resolving issues that causes non-payment of accounts
•Coordinates with the agency owners/managers to ensure compliance to contract and scope of work
•Evaluates and approves payment arrangements/proposals based on existing discount policy for settlement of account
•Responsible for the investigation and resolution of client complaints
Job Requirements
•College graduate of any four-year course
•With collection operations experience handling external collection agencies/law offices
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