Field Engineer

4 days ago

Pasig, National Capital Region, Philippines ITSM Corporation Full time

Information Technology Services Mgmt. (ITSM) Corp
. is a premier provider of strategic IT services designed specifically for large-enterprise and mid-tier organizations. Our solution-based services are founded on mature internal competencies in technology provisioning, service excellence, managed services, IT infrastructure, network solutions, application development, and project management. ITSM differentiates itself in the marketplace through the quality of our people, business value, and passion for our customer's success. We treat your systems like our own and we work collaboratively with you as part of your team.

ITSM
operates offices in Australia, New Zealand, Singapore, and the Philippines.

We are looking for
Field Engineer
(L2, Manila Based) to join our Team

Job Qualifications:

·
Experience in Site Support role

·      ITIL Foundation Certified (Required)

·      Excellent communications (verbal and written) & presentation skills

·      Strong understanding of IT infrastructure and technologies

·      Good communication written & oral

·      Work experience on-call and 24/7 work environment.

·       Experience in Project Management

·       Relevant technical certificate

·       Proficiency with basic computer programs including MS Office and database systems.

·       Knowledgeable in handling IT Servers / Hardware / Networks

Responsibilities

·
 Installing and configuring computer hardware, software & peripherals

·       Manage user accounts as needed, including permissions and access controls.

·       Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).

·       Resolving issues with internet connectivity, printers, scanners, phones, and other equipment

·       Providing support to growing mobility platform (iOS, Android and windows-based platform).

·       Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)

·       Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.

·       Providing support for Mobile Device Management Platforms (Intune)

·       Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.

·       Deliver and achieve high quality support and service level

·       Document and maintain accurate records of incidents and resolutions.

· Assist other IT teams, acting as the local "hands and eyes" in resolving IT technical issues.

·       Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.

· Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions

·       Manage and track IT assets, including computers, peripherals, and other equipment.

·       Assist in the procurement process for new equipment and software

· Work closely with other IT team members and departments to resolve complex issues and implement new solutions

·       Create/Update/ Manage knowledge articles

·    Responsible for office movements/decommission/setup

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