Sr. Manager

3 days ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

Sutherland is seeking an analytical and attentive person to join us as a Process Improvement Sr. Manager.

The Process Improvement Manager. will help organize, plan, and implement best practice strategies to ensure optimal campaign and performance results. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Managers in this role get to:

Strengthen relationships: Coordinate business efforts across functional units and manage client and vendor relationships.

Keep management updated: Prepare staff progress and productivity reports.

Impact the bottom line: Help develop, deploy, and maintain performance and workforce reports; ensure operating environment is conducive to delivery of financial, KPI, and employee engagement goals.

Improve the company: Contribute to project management and process improvement; own the effectiveness and execution of the change management process.

Set the path to success: Coordinate and conduct candidate interviews; supervise staff training and motivational and incentive programs.

Qualifications

Our most successful candidates will have:

  • Bachelor's degree in Computer Systems, Philology, or Economics.
  • Previous experience as a supervisor or team manager in a customer support environment.
  • Ability to be attentive to details.
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for
  • Ability to be reliable in following through with commitments and Ability to be able to innovate and deploy data-driven business Ability to manage and navigate a constantly changing business Primary Location-Philippines-Mandaluyong
  • Job-Process Improvement
  • Schedule-Full-time
  • Education Level-High School Diploma/GED (±11 years)
  • LSS Greenbelt Certification
  • 5 years of Process Improvement experience in a BPO setup

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