Sr. Manager
5 days ago
Sutherland is seeking an analytical and attentive person to join us as a Process Improvement Sr. Manager.
The Process Improvement Manager. will help organize, plan, and implement best practice strategies to ensure optimal campaign and performance results. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Managers in this role get to:
Strengthen relationships: Coordinate business efforts across functional units and manage client and vendor relationships.
Keep management updated: Prepare staff progress and productivity reports.
Impact the bottom line: Help develop, deploy, and maintain performance and workforce reports; ensure operating environment is conducive to delivery of financial, KPI, and employee engagement goals.
Improve the company: Contribute to project management and process improvement; own the effectiveness and execution of the change management process.
Set the path to success: Coordinate and conduct candidate interviews; supervise staff training and motivational and incentive programs.
Qualifications
Our most successful candidates will have:
- Bachelor's degree in Computer Systems, Philology, or Economics.
- Previous experience as a supervisor or team manager in a customer support environment.
- Ability to be attentive to details.
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for
- Ability to be reliable in following through with commitments and Ability to be able to innovate and deploy data-driven business Ability to manage and navigate a constantly changing business Primary Location-Philippines-Mandaluyong
- Job-Process Improvement
- Schedule-Full-time
- Education Level-High School Diploma/GED (±11 years)
- LSS Greenbelt Certification
- 5 years of Process Improvement experience in a BPO setup
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