Senior WFM Project Manager

Job Description - Senior WFM Project Manager (For Pooling) (044IO)

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Project Manager working remotely in Metro Manila, Philippines, you'll be a part of bringing humanity to business.

What be You'll Doing
Looking for an opportunity to showcase your organization and leadership skills? As the primary liaison overseeing projects for the Workforce Management Department, you'll be our point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.

You'll report to the Director, Workforce Management. You'll contribute to the success of the business as you are the primary point of contact overseeing various projects.

During a Typical Day, You'll

• Collaborate with internal teams, stakeholders, senior executive level parties and external resources in a virtual environment.
• Customize, build, manage and maintain effective project records
• Identify risk, investigate to define mitigation plans, tactfully escalate and execute on change management
• Clearly articulate requirements and overall project status to various levels and audiences
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
• Spearhead innovative projects for corporate initiatives and enhancements
• Display managerial courage within an individual contributor role as you navigate the project phases

What You Bring to the Role

• BA/BS or equivalent relevant experience
• 2+ years' experience in project management role leading the deployment of medium to large scale global projects
• PMP and/or equivalent relevant project management experience
• Operational/Workforce management experience within the BPO/call center industry required
• Ability to provide strategic guidance while leading a project team
• Expertise with formal presentation
• Experience with project management and word processing software, spreadsheet and flowcharting applications
• Willing to work on US hours

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.