Order Management Associate

1 day ago

Makati City, National Capital Region, Philippines VDO France Full time ₱600,000 - ₱1,200,000 per year

Apply now

">
Your tasks

Manage queues and cases (customer orders and inquiries) from

Answer customer inquiries completely and accurately

Accurately enter orders manually into SAP.

Ensures that electronic orders flow into the system as intended.

Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.

  • Ensure order fulfillment (stock availability, order status, document requests, etc.)
  • Correct EDI or Electronic order errors to root-cause
  • Handle specialized customers and tasks with specific instructions and requirements
  • Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
  • Handle more complex claims like annual returns and freight claims"

Answer inbound calls for routine inquiries

Make outbound calls for routine inquiries, verification, clarification, etc.

Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"

Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer

Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries

Function as universal back-up specifically for specialized accounts/tasks.

  • Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
  • Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.

Identify process improvement opportunities and lead projects designed to implement the targeted improvements.

Own and maintain of work instruction documents year to year.

  • Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.

Read more Read less

">
Your profile

Bachelor's degree or equivalent.

2-5 years of experience in Customer Service, Order Management or Supply Chain roles.

Order Management Or Supply Chain Management Experience Required.
Small group project or process improvement initiative.

At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

Read more Read less

">
Our offer

  • Hybrid work setup
  • HMO upon hire
  • Values-based culture
  • Learning Opportunities

Ready to drive with Continental? Take the first step and fill in the online application.

Read more Read less

">
About Us
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia)

Read more Read less

Apply now

  • Order Management Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Continental Full time

    Job ResponsibilitiesManage queues and cases (customer orders and inquiries) from Salesforce.com.Answer customer inquiries completely and accurately.Accurately enter orders manually into SAP.Ensure that electronic orders flow into the system as intended.Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.Ensure order...

  • Order Management Associate

    3 days ago

    Makati City, National Capital Region, Philippines Cooee Inc Full time ₱400,000 - ₱600,000 per year

    About the RoleWe have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.You will be joining a fast-growing online division, who will be responsible for assisting customers through live chat and inbound calls, preparing...

  • Retail Order Management Specialist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeOperations Full time $90,000 - $120,000

    Retail Operations SpecialistKetone-IQ seeks an exceptional Retail Operations Specialist to join its growing team.Key ResponsibilitiesLead a team in the execution and management of order-to-cash cycle, ensuring accuracy and efficiency from receipt through delivery, invoicing, and payment collection.Provide customer support for pre-order activities, including...

  • Order Management

    1 week ago

    Makati City, National Capital Region, Philippines Westcon-Comstor Asia Full time ₱104,000 - ₱130,878 per year

    This is for back-office support in our Customer Support and Order Management teams (Makati).Can start asap.A Job SummaryThis is a hybrid position where you will become the subject matter expert across order entry, pricingmanagement and customer service, managing all phone, fax and email customer orders and enquiriesincluding solving basic to complex...

  • Order Management Manager

    1 week ago

    Makati City, National Capital Region, Philippines beBeeOrderManagement Full time ₱4,200,000 - ₱6,726,000

    Order ManagementThe Role of an Order Management Specialist is to oversee the entire process from order receipt to delivery. Key responsibilities include efficiently processing and managing orders, ensuring timely and accurate fulfillment.Responsibilities:Handle and manage a high volume of sales orders with efficiency and accuracy.Respond promptly and...

  • Order Management

    1 week ago

    Makati City, National Capital Region, Philippines Westcon-Comstor Asia Full time $70,000 - $120,000 per year

    This is for back-office support in our Customer Relationship Executive teams (Makati)Can start asapA Job SummaryThis is a hybrid position where you will become the subject matter expert across order entry, pricingmanagement and customer service, managing all phone, fax and email customer orders and enquiriesincluding solving basic to complex problems,...

  • Order to Cash Billing Associate

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time

    Order to Cash Billing Associate (Error Investigation)Join to apply for the Order to Cash Billing Associate (Error Investigation) role at Stolt-Nielsen Limited.Job DescriptionAre you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Global Shared...

  • Order Operations Manager

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeAutomation Full time $55,000 - $85,000

    Job Summary:We are seeking a highly skilled Order Operations Lead to join our team at Ketone-IQ. As a critical member of our Retail Operation, you will be responsible for supporting the day-to-day execution and management of our order to cash cycle.Key Responsibilities:Lead the team responsible for order entry, accuracy, and execution from order receipt...

  • Order Management Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines ADVANCE Full time

    OverviewAs a member of the Revenue Operations team, the Order Management Manager will support the Sales organization by fulfilling business requests and/or account orders. This role will ensure compliance with all company and business policies while administering all account openings and modifications. We are looking for a candidate who is independent,...

  • Order Management Expert

    1 week ago

    Makati City, National Capital Region, Philippines beBeeOrderManagement Full time ₱6,000,000 - ₱8,000,000

    About this Role:We are seeking an Order Management Expert to manage order processing activity, including software and hardware fulfillment.Main Responsibilities:Develop a thorough understanding of the end-to-end quote-to-cash process with a focus on order management to billing.Manage subscription order fulfillment utilizing Zuora, including activation and...