Solar Electrical Engineer

We're Hiring: Solar Electrical Engineer - Technical Support & Design

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Solar Electrical Engineer - Technical Support & Design to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Solar Electrical Engineer - Technical Support & Design

Work Arrangement: Hybrid

Location: Philippines - Angeles (Pampanga)

Schedule: Morning Shift

Job Description:

We are seeking a Technical Support Specialist to join our growing renewable energy support team. The ideal candidate will be responsible for monitoring solar system performance, providing Tier 1–2 technical troubleshooting, and ensuring excellent customer and installer support. This role requires strong technical aptitude, attention to detail, and the ability to communicate clearly with both internal teams and external partners.

Key Responsibilities:

System Monitoring & Performance Alerts

• Monitor solar systems in real time using dashboards and software tools.
• Detect and analyze performance issues, faults, or connectivity problems.
• Escalate critical alerts promptly to ensure system uptime.

Technical Troubleshooting

• Provide Tier 1–2 remote support for inverter resets, communication issues, and configuration errors.
• Guide customers and field teams through problem resolution.
• Collaborate with engineering and field service teams to resolve escalated cases.

Helpdesk & Customer Support

• Handle inbound calls, chats, and ticket requests from customers and partners.
• Deliver timely and professional responses to maintain high customer satisfaction.
• Troubleshoot software and connectivity-related issues remotely.

CRM & Ticket Management

• Record all support interactions accurately within the CRM/ticketing system.
• Schedule service visits, track open cases, and ensure SLA compliance.
• Keep data updated and ensure traceability for audits and reports.

Reporting & Documentation

• Generate daily/weekly system performance reports and warranty claim logs.
• Maintain up-to-date documentation for all technical processes and client interactions.

Installer & Partner Support

• Assist installers with platform access, firmware updates, and setup troubleshooting.
• Act as the first point of contact for technical queries from partners and contractors.

Qualification and requirements:

• Minimum 2 years of experience in technical support, helpdesk, or solar system monitoring.
• Strong understanding of solar PV systems, inverters, and monitoring platforms.
• Experience using CRM/ticketing tools (e.g., HubSpot, Zendesk, or similar).
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and other standard software tools.
• Analytical mindset with a focus on problem-solving and accuracy.

Non-negotiable skills & requirements:

• AU Solar background

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**