Electrical Engineer
2 days ago
Position: Technical Support Representative (Electrical Engineer)
Requirements:
- Electrical Engineering graduate
- With or without BPO experience
- Male or Female
- Preferably based in Tarlac City or willing to relocate
- Knowledge of solar panels and batteries is a plus
- Good English communication skills (for international accounts)
Job Description:
- Provide technical support and troubleshooting assistance to customers, primarily for international accounts
- Assist clients with inquiries related to electrical systems, solar panels, and battery products
- Diagnose and resolve technical issues through phone, email, or chat support
- Document customer interactions and technical issues accurately in the system
- Collaborate with engineering and product teams to escalate complex problems and ensure timely resolution
- Maintain up-to-date knowledge of products, technologies, and industry trends
- Deliver excellent customer service by communicating clearly and professionally
- Participate in ongoing training to improve technical skills and product knowledge
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