csr

2 days ago

San Rafael, Philippines Moderno Smart Home Depot, OPC Full time ₱150,000 - ₱250,000 per year

About the role

Moderno Smart Home Depot, OPC' is looking for an enthusiastic Customer Support Representative (CSR) to join our dynamic team in our San Rafael Bulacan location. As a CSR, you will be the face of our company, providing exceptional customer service and support to our valued clients. This full-time position is an integral part of our customer-centric approach, ensuring our customers have a seamless and satisfactory experience.

What you'll be doing

  • Handling inbound customer calls and emails, providing prompt and accurate responses to queries and resolving issues efficiently
  • Maintaining detailed records of customer interactions and escalating complex cases to the appropriate team members
  • Identifying and suggesting improvements to customer service processes and procedures
  • Adhering to company policies and procedures, and contributing to the overall success of the customer service team
  • Participating in regular training to stay up-to-date with product knowledge, company initiatives, and industry best practices

What we're looking for

  • 1-2 years of customer support experience, preferably in a call centre or similar environment
  • Strong communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Excellent problem-solving and critical thinking skills to effectively address customer concerns
  • A customer-centric mindset, with a genuine passion for providing exceptional service
  • Proficiency in using customer relationship management (CRM) software and other relevant tools
  • Fluency in English and the local language

What we offer

  • Competitive salary and attractive benefits package
  • Opportunities for career advancement and professional development
  • A dynamic and supportive work environment that values teamwork and collaboration
  • Comprehensive training and ongoing coaching to ensure your success in the role
  • A healthy work-life balance, with flexible scheduling options

About us

Moderno Smart Home Depot, OPC' is a leading provider of innovative home automation solutions, committed to transforming the way people interact with their living spaces. With a focus on cutting-edge technology and exceptional customer service, we are dedicated to empowering our customers to live smarter, more connected lives. Join our growing team and be a part of our exciting journey

Apply now

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