Team Leader

2 days ago

Pasig, National Capital Region, Philippines WNS Full time

Qualifications

  • Must be amenable to work 100% onsite in WNS Bridgetowne Site.
  • Proficient in multiple GDS platforms including Worldspan, Sabre, Galileo, Amadeus, and Apollo
  • Demonstrates extensive knowledge of international ticketing, exchanges, and refunds
  • Possesses a thorough understanding of IATA rules and regulations, covering fare components, manual fare calculation, pricing units, global indicators, indirect travel limitations, and other travel terminologies
  • Skilled in structuring teams with documents such as DP (Departmental Procedure), SOP (Standard Operating Procedure), and process flows
  • Proficient in quality tools, capable of conducting root cause analysis (RCA) for ongoing issues and developing corresponding action plans
  • Preferred certification in IATA/UFTAA Level – 1
  • Excellent communication skills, particularly in spoken English
  • Proficient in Microsoft Office applications, especially PowerPoint and Excel

Job Description

  • The candidate should have a minimum work experience of 5+ years with at least 3 – 5 yrs in Travel domain.
  • Should have hands on experience to manage SA/IC (Schedule adherence), Business review Deck, Performance management
  • Candidate should have experience to identify the Auto Ticket reject reason
  • Should have hands on experience in usage of Quality methodologies and techniques
  • Experience to handle Corporate travel account
  • Willing to travel across sites & locations
  • Willing to be flexible in addition to the WNS mandated working hours.
  • Accuracy & integrity in data handling
  • Ability to work with people and teams of diversified / different priorities
  • Ability to present/ address in public.

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